Senior Manager, Account Planning

CHANEL•New York, NY

4d•$87,500 - $135,000•Hybrid

About The Position

CHANEL is seeking a Senior Manager, Account Planning for its Fragrance & Beauty division in New York. Reporting to the Group Director, Owned Account Planning & Replenishment, this role leads key elements of sales and inventory strategy across CHANEL’s Owned and Leased business. The Senior Manager develops business plans, sales budgets, forecasts, and performance analyses to support sustainable growth and commercial excellence. The role works closely with Digital, Market, Merchandising, Replenishment, Retail, and other cross-functional teams. It combines analytical capabilities and strategic judgment with the ability to turn data into actionable business narratives. The position helps optimize CHANEL’s evolving Owned and Leased distribution network by identifying opportunities to drive sales, improve inventory productivity, and support long-term growth. The position requires at least six years of experience, ideally in an Operations capacity such as Store Planning, Forecasting, Distribution, or Supply Chain, and a bachelor’s degree, ideally in Supply Chain, Merchandising, or Planning. The anticipated base salary range is $87,500 to $135,000. Other compensation may include additional compensation, benefits, and perks. CHANEL describes a flexible work environment with hybrid work options and offers eligible employees a range of benefits and development opportunities.

Requirements

At least 6 years of experience, ideally within an Operations capacity such as Store Planning, Forecasting, Distribution, or Supply Chain.
Bachelor’s degree required.
Strong analytical skills and ability to interpret complex data and translate findings into strategic, actionable recommendations.
Strategic mindset combined with precise execution and attention to detail.
Ability to adapt to change, identify new opportunities, and protect business performance in an evolving environment.
Fundamental knowledge of supply-chain principles, including demand planning, forecasting models, inventory management, manufacturing, and distribution.
Strong systems aptitude and ability to quickly learn and apply new technical applications.
Advanced proficiency in Microsoft Excel.
Strong organizational, time-management, and prioritization skills.
Strong learning agility and creative problem-solving skills.
Excellent written, verbal, and interpersonal communication skills, including ability to influence stakeholders at all levels.
Ability to work autonomously, balance multiple priorities, and navigate ambiguity and complexity.

Nice To Haves

Bachelor’s degree ideally in Supply Chain, Merchandising, or Planning.
Experience in Operations, such as Store Planning, Forecasting, Distribution, or Supply Chain.

Responsibilities

Develop and execute monthly retail sales plans by brand as part of recurring U.S. forecast updates, incorporating divisional strategy, market dynamics, and cross-functional stakeholder insights.
Lead planning for new door openings and franchise expansions, including opening orders for retail and non-retail products that support sales and inventory objectives.
Partner with Heads of Retail and provide feedback to Merchandise Planning Teams on Owned inventory buys for upcoming newness campaigns, using historical data, divisional ambitions, sales trends, and market dynamics; identify missed opportunities for future forecasts.
Develop and execute replenishment strategies for limited-edition SKUs across Owned and Leased accounts.
Collaborate with the Owned Replenishment team to ensure inventory strategies support financial targets, product performance, and broader business priorities.
Partner with Market teams to adapt sales plans to product placement and merchandising initiatives, communicate launch orders, and provide end-of-month business analysis.
Lead weekly and monthly performance analyses across Owned and Leased accounts, including product, campaign, and brand performance; identify risks and opportunities and develop mitigation or growth plans.
Lead allocation strategy for Leased accounts, including launch allocations and door-level distribution plans.
Manage launch-item setup, communication, and compliance tracking with retail partners.
Manage order uploads and purchase-order tracking to support appropriate fill rates and timely delivery.
Support the Group Director, Owned Account Planning & Replenishment, with cross-functional and strategic initiatives.
Coach, mentor, and develop others.

Benefits

Flexible time and hybrid work options.
Dedicated paid time off for wellbeing, including a two-week August Office Closure and Wellbeing Days in Retail.
Wellbeing fund.
Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com Membership.
Paid vacation, holidays, sick days, and volunteer days.
401(k), pension, and other incentives.
Medical, dental, and vision coverage; MDLIVE virtual care; One Medical; Health Care and Dependent Care Flexible Spending Accounts; Health Savings Account; and Employee Assistance Program.
Life insurance, Accidental Death & Dismemberment, Short Term Disability, and Long Term Disability.
Health Advocate and International Business Travel Accident & Medical coverage.
Commuter transit and parking benefits.
Bonus potential and other forms of variable pay may be offered.
Career and leadership development programs, coaching, and online and live classes.
Employees are encouraged to take time off annually to volunteer through CHANEL Community; CHANEL matches employee donations to select charitable organizations.