Senior Manager, Account Manager, Enterprise

Ramp•New York, NY

1d•$315,000 - $415,000

About The Position

Ramp is building smart infrastructure for finance teams that automates the flow of business spending. The Senior Manager, Account Manager, Enterprise is a front-line manager leading a team of Account Managers responsible for hunting, pitching, and expanding Ramp’s existing customer base. The manager will lead 6–8 Account Managers, each managing a book of 60–70 Enterprise customers. This is a build-focused role with responsibility for creating playbooks, coaching systems, and performance standards that support a repeatable, scalable account management motion. The role owns team performance and customer outcomes while partnering across Ramp to remove blockers and improve the segment as it scales.

Requirements

At least 5 years of quota-carrying sales or account management experience as an individual contributor, with a consistent record of exceeding goals; new-business or cross-sell/upsell experience is mandatory.
At least 5 years of experience building and leading account management or sales teams, with a record of exceeding goals; new-business or cross-sell/upsell experience is mandatory.
Prior success in fast-paced, results-oriented go-to-market environments.
Passion for hiring and a thoughtful approach to talent development.
Ability to articulate contractual, technical, and financial value to customers, including C-suite and executive leaders.
Strong track record negotiating, structuring, and executing complex agreements.
Proficiency with data analytics tools such as Salesforce, Looker, and Excel, and a bias toward data-driven decisions.
Strong collaboration and influencing skills, with excellent communication and presentation ability.
High agency and adaptability in a changing environment.
Willingness to take on complex, challenging problems for the good of the business.

Nice To Haves

Experience at a high-growth, top SaaS or AI startup.
Bachelor’s degree from an accredited university.

Responsibilities

Build and manage a high-performing team of 6–8 Account Managers, setting standards for culture, morale, and daily execution.
Engage directly with key customers and top accounts alongside team members to build trust and long-term partnerships.
Own team quota performance and pipeline generation to achieve spend activation, product activation, retention, and expansion goals.
Forecast and report team performance to senior leadership, providing visibility into results and areas for improvement.
Hire and develop Account Managers through training on product, buyer personas, competition, and tooling, using role-plays, game film, and real deal work.
Coach team members through daily one-on-ones, call feedback, enablement sessions, and individual career-path development.
Refine team processes and tooling to improve output and efficiency as the segment scales.
Represent Account Management cross-functionally and partner with Sales, CX, CSM, Risk, and Product to remove blockers and drive outcomes.

Benefits

Flexible PTO.
Centralized home-office equipment ordering.
Health and wellness stipend.
Budget for intra-office travel.
Weekly coffee stipend.
United States: 100% medical, dental, and vision insurance coverage for the employee, with partial dependent coverage.
United States: One Medical annual membership.
United States: 401(k) with employer match on contributions made while employed by Ramp.
United States: Fertility HRA up to $10,000 per year.
United States: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay.
United States: Pet insurance.
United States: In-office lunch, snacks, drinks, and other perks.
United States: Relocation expense coverage to NYC or SF if needed.
Canada: Group medical, dental, and vision coverage through Sun Life.
Canada: Life, AD&D, and disability coverage.
Canada: Fertility drug coverage up to $4,000 lifetime.
Canada: Group Retirement Plan with employer match (RRSP + DPSP).
Canada: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay, with additional time available at reduced pay.
Canada: Employee Assistance Program and virtual care through Lumino Health.
United Kingdom: Private medical insurance through Freedom Elite.
United Kingdom: Virtual GP and at-home care via eMed x Livi.
United Kingdom: Workplace pension through Penfold, with salary sacrifice option.
United Kingdom: Parental leave of up to 16 weeks for birthing and bonding or 8 weeks for bonding only, at 100% pay, with additional time available at reduced pay.