Senior Manager, Account Management ( Specialty Pharmacy)

Centene Corporation•Remote-FL, FL

1d•$107,700 - $199,300•Hybrid

About The Position

Centene is transforming the health of its communities, one person at a time. As a diversified, national organization, this role offers competitive benefits and a fresh perspective on workplace flexibility. The position acts as the Account Director for various programs, providing leadership, strategic direction, and oversight to the Account Management team. It involves collaboration with internal operations and clinical teams to develop and execute best practices, promote client solutions and satisfaction, and deploy ongoing training for account managers. The role serves as a subject matter expert, overseeing pharmacy program implementations, client relationship management, Quarterly Business Reviews, and client strategies. It focuses on developing the skills and capabilities of Account Managers in areas such as analytical problem-solving, client relationship management, program implementation excellence, trend management, and formulary and rebate management. The role also involves developing tools and processes to enhance clinical program and relationship management, overseeing escalated client issues, and reviewing/providing feedback on Request for Proposal responses. The Senior Manager will analyze data for client meetings and presentations and lead client presentations.

Requirements

Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future.
Bachelor’s degree in business administration, health care administration or equivalent.
4+ years of PBM Account Management or clinical management including managing teams of clinicians, preferably pharmacists.
Previous management experience which includes responsibilities for hiring, training, assigning work and managing performance of staff.

Nice To Haves

Licensed pharmacist or have a background with specialty pharmacy working with pharmacy manufactures.
PharmD or MBA is preferred.
PBM, Specialty Pharmacy, Health Plan, Managed Care, and Managed Medicaid experience preferred.
Strong understanding of clinical analytics, formulary rebate, and formulary maintenance preferred.
Current state’s Pharmacist license with no restrictions preferred.

Responsibilities

Acts as the Account Director for various programs and provides leadership, strategic direction and oversight of the account managers in the Account Management team.
Collaborates with internal operations and clinical teams to develop and execute best practices, promote client solutions and satisfaction, and develop and deploy on-going training for account managers.
Serve as a subject matter expert and oversee all pharmacy program implementations, client relationship management, Quarterly Business Reviews and client strategies.
Develop skills and capabilities of Account Managers including analytical problem solving, client relationship management, program implementation excellence, trend management, formulary and rebate management.
Develops tools and processes to enhance the clinical program management and relationship management capabilities of the Account Management team which include reporting, specialty trend management, rebate management and quarterly business reviews.
Oversee escalated client issues unresolved by the Account Managers and follow-up with appropriate solutions.
Review and provide feedback on Request for Proposal responses related to programs, trend management, account management and long-term strategy management.
Analyze data to support client meetings and presentations and lead client presentations.
Performs other duties as assigned.
Complies with all policies and standards.