SENIOR MANAGEMENT ANALYST I - SES - 65000485

State of Florida • Largo, FL

10d • $42,562 - $48,065

About The Position

This is a self-directed management and consultative position.  The district ombudsman manager is a designated representative of the Office of State Long-Term Care Ombudsman as authorized by federal and state law.  The district ombudsman manager serves under the direction of the Regional Ombudsman Manager, or designee.

Requirements

• Four years of professional experience in advocacy, problem solving, consumer education, long-term care, and/or community organizing.
• A bachelor’s degree from an accredited college or university can substitute for the required experience.
• If selected for employment applicant will be required to become a certified Ombudsman upon time frame set by employer.
• Travel is required.  Operates own private motor vehicle for routine travel within the assigned office's planning and service area. All applicable State and local driving laws and insurance regulations must be strictly adhered to in the operation of the private vehicle while performing State business. You must possess a valid Florida driver’s license.
• Ability to interpret and apply federal, state, and local laws, regulations, and policies
• Background in advocacy, problem-solving, consumer education, long-term care, and/or community organizing
• Ability to work well with individuals and groups, to express ideas and information orally and in writing, to plan and implement programs and activities with minimum supervision and to make decisions with independent judgment
• Knowledge of regulatory functions and their effects on residents in long-term care facilities and proficiency in Microsoft Office Suite and Windows 2000.

Responsibilities

• Manages operational activities and processes to meet specific, measurable objectives and ensure compliance with statewide and operational goals, objectives, law, and policies and procedures.
• Review and approve cases and assessment documentation.
• Trains ombudsmen to fulfill all program certification and continuing education requirements.
• Develops and implements volunteer recruitment and retention initiatives.
• Provides consultation and assistance to volunteers and staff in the operation and execution of federal and state mandated responsibilities.
• Resolves programmatic, administrative and operational issues in consultation with program supervisors.
• Informs long-term care facility residents of their rights; investigates and resolves long-term care facility residents' complaints; conducts assessments, as needed and directed; identifies significant individual and systemic problems affecting residents by bringing them to the attention of providers, appropriate public agencies and other entities.
• Monitors and comments on the development and implementation of federal, state, and local long-term care laws and policies.
• Serves on interdisciplinary staff teams as directed with the Agency for Health Care Administration, the Department of Children and Families, and other entities to develop and resolve issues or barriers to quality provision of services; carries out the implementation of solutions within the program and the community.
• Manages the web-based documentation system and completes documentation for submission to the National Ombudsman Reporting System.
• Provides consultation, information and referrals to long-term care facility staff and private individuals, including residents.
• Supervises staff and volunteers to ensure compliance with federal, state and program mandates including arranging and preparing for local council meetings and reviewing volunteer and staff travel.
• Performs other duties as assigned.

Benefits

• State Group Health Insurance Coverage;
• $25,000 Life Insurance Policy (100% paid by employer);
• Dental, vision, and other supplemental insurance options available;
• Annual and Sick Leave benefits,
• 10 paid holidays each year;
• Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);
• Flexible Spending Accounts; and
• Tuition waivers to attend State of Florida community colleges, colleges, and universities!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees