Senior Mainframe Systems Programmer - MQ
About The Position
Provide premium software support and services to Ensono mainframe clients as they relate to MQ. This role involves fulfilling customer service orders (CSOs) for mainframe z/OS customers, providing primary support for reported problems related to MQ software products, and supporting on a 24 x 7 x 365 basis across multiple time zones. The position requires efficient installation of MQ software products according to best practices and Ensono standards, collaboration with other functional towers for operating system upgrades, and key support for customer migration services. The role also includes assisting project managers with customer migrations, executing disaster recovery tasks in cooperation with Disaster Recovery Services, adhering to schedules for efficient resource management, and following ITSM change control procedures for implementing fixes and upgrading z/OS products.
Requirements
- Bachelor’s degree required and/or equivalent work experience.
- 10+ years experience on the zSeries (mainframe) platform including “hands on” technical experience (installation and maintenance of products) related to CICS TS and OEM product support.
- Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.
- Thorough working knowledge and experience with the use of IBM’s SMP/E.
- Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.
- Thorough working knowledge of products used to monitor performance of CICS TS regions.
- Self-motivated and able to work independently.
- Must be able to multi-task and work under short deadlines and in high pressure situations.
- Excellent communication skills (written, verbal and presentations).
- Ability to work as part of a team, as well as independently.
Responsibilities
- Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to MQ software products.
- Provide primary support for reported problems related to MQ software products.
- Provide support on 24 x 7 x 365 basis and in multiple time zones.
- Follow procedures for installing MQ software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
- Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.
- Provide key support for customer migration services (new customer transitions) as they pertain MQ software products.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer’s disaster recovery plans.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures for implementing vendor product specific corrections (“fixes”) and upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer.
Benefits
- Unlimited Paid Days Off
- Three health plan options
- 401k with company match
- Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
- Paid childbearing and paternal leave
- Education Reimbursement, Student Loan Assistance or 529 College Funding
- Sabbatical leave
- Wellness program
- Flexible work schedule
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
