Senior Mainframe Application Support Engineer – Deposits
About The Position
As a Senior Mainframe Application Support Engineer – Deposits, you will provide advanced production support for banking deposit applications in an IBM mainframe environment. You will troubleshoot complex production incidents, support batch and online processing, investigate application and file-processing issues, and drive problems through resolution. You will partner with development, operations, project and business teams while serving as a subject matter expert for assigned applications. You will help maintain the stability and reliability of business-critical banking applications by applying mainframe and production-support expertise to complex incidents, recurring processing issues and application recovery. Through troubleshooting, documentation, knowledge sharing and mentoring, you will help strengthen operational reliability and support effective issue resolution.
Requirements
- 7+ years of experience supporting banking or financial applications in an IBM mainframe environment, with experience in deposit or transaction processing.
- Strong COBOL programming skills, including coding, application maintenance and debugging.
- Strong knowledge of z/OS, Job Control Language (JCL), Customer Information Control System (CICS), Time Sharing Option/Interactive System Productivity Facility (TSO/ISPF), batch processing and job scheduling.
- Experience with Virtual Storage Access Method (VSAM), sequential files, balancing and validation, and large-volume transaction processing.
- Strong production support and troubleshooting experience, including incident management, application recovery, root cause analysis and resolution of complex production issues.
Nice To Haves
- Experience with DB2 and Structured Query Language (SQL) for querying and validating transaction data.
- Experience with mainframe change-management, promotion and release processes.
- Client-facing support experience, including working with operations teams and external clients.
Responsibilities
- Provide advanced production support for banking deposit applications, including batch processing, online systems, file transmissions and application recovery.
- Lead troubleshooting of complex production incidents, perform root cause analysis and drive corrective actions for recurring issues.
- Analyze job streams, dependencies, scheduling, abnormal job terminations and batch failures, and resolve complex file-processing issues.
- Partner with development, operations, project and business teams on implementations, enhancements and issue resolution.
- Maintain support, recovery and operational documentation, participate in on-call and major incident response activities, and mentor team members.
Benefits
- Opportunities to make an impact in fintech
- Internal career growth opportunities
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
