Senior Machine Learning Engineer, GAI Search Relevance - Moveworks
About The Position
ServiceNow, a global market leader in AI-enhanced technology, is seeking a search relevance engineer to join a team focused on improving a search-based question answering platform at Moveworks. This role involves building search technology to instantly answer enterprise users’ tech questions by combining modern information retrieval methodology with the latest advancements in natural language understanding. The core product value is achieved through accurately retrieving, matching, and ranking text snippets extracted from heterogeneous knowledge sources, serving as direct answers to user requests. The position is critical for boosting answer quality by addressing challenges such as lexical gap, semantic text understanding, and data sparsity. The team prioritizes moving fast, solving challenging product/engineering problems, and delivering value to customers, requiring partnership with product, user experience, customer success, and other engineering teams to identify, define, and build elegant solutions.
Requirements
- First-hand experience in traditional information retrieval techniques, or machine learning based ranking models
- Capable of deriving insights from query logs analysis and identifying areas of improvement for search quality
- Background in text processing, information retrieval, natural language understanding, or machine learning
Nice To Haves
- Experience in Golang
Responsibilities
- Craft new ranking features and optimizing existing ones to enhance relevance metrics
- Develop algorithm framework to support diversified ranking features
- Design platform and tooling to enable parallel ranking experiments
- Develop metrics to evaluate ranking performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
