Senior Logistics Analyst

NVIDIA•Santa Clara, CA

1d•$148,000 - $235,750

About The Position

The Sr Logistics Analyst will be a key part of the Service Operations team working with a cross-functional team including Enterprise Support Services, Service Product management, Networking Business Unit, and our logistics partners to ensure world class execution to our service level agreements with customers. The service coordinator will drive process improvements, track 4PL partner performance, maintain execution metrics and act as an escalation point to ensure on-time delivery performance for our customers worldwide.

Requirements

Associate's degree or equivalent experience
12+ years of logistics experience
Direct experience with service operations and customer support, including demonstrating results and accomplishments
Experience with indirect leadership responsibilities (e.g. leading 3rd party operations, large-scale program management, etc.)
Possess a start-up mentality; proactive in driving actions to support the business and willing to take on additional responsibilities as the business grow
Experience working with SAP
Advanced MS Office (Word, PowerPoint) and Excel skills
Excellent oral and written communication skills

Nice To Haves

5 years’ experience in service logistics and operations support in a fast-paced environment
Results-oriented, analytical, curious, self-motivated
Customer-centric approach with a focus on operational excellence and continuous improvement.
Experience scaling operations for rapid growth and new product launches.

Responsibilities

Lead cross-functional programs to operationalize new products, services, and service offerings, ensuring readiness across fulfillment, logistics, field service, and support.
Design and optimize end-to-end fulfillment flows: order intake, kitting, staging, shipping, installation scheduling, returns, repair, and reverse logistics.
Manage relationships with 3PLs, carriers, depot/repair partners, warehousing teams, and field service providers; negotiate contracts and measure performance.
Define program benchmarks (OTD, SLA compliance, RMA turnaround, inventory turns, shipping cost per unit, fill rate, first-time fix rate) and build dashboards for leadership.
Lead continuous improvement initiatives (Lean, Six Sigma tools) to reduce cost, cycle time, and failures while increasing capacity and quality.
Lead change management: rollout of new systems (WMS, TMS, FSM, ERP integrations), SOPs, training, and governance.
Coordinate cross-functional collaborators (product, engineering, sales, finance, customer success) to align service SLAs with commercial commitments.