Senior Logistics Analyst, Small Parcel

Cardinal Health

2d•$80,500 - $103,410

About The Position

OptiFreight® Logistics is an undisputed industry leader in delivering savings via third-party freight management. Our goal is to offer full suite transportation management to cover ALL transportation needs of healthcare providers. Our proven methods and innovation have led to unique volume-driving capabilities to that support the ability to drive capture and mange more shipments and freight spend than anyone in this space. Ultimately, our ability to deliver value comes through people (highly consultative), scale (breadth of experience and shipments managed), and insights (data driven actions that lead to value). The Sr. Logistics Analyst, Customer Success supports the activities that best ensure an exceptional customer experience. The main function of this team is to assist with transportation related projects that help to deliver results aligned with service, retention and growth goals for healthcare systems and related organizations.

Requirements

2+ years of small parcel experience required
Bachelor’s degree or equivalent experience in related field preferred
National small parcel carrier experience preferred
2 – 4 years of previous experience in roles such as Sales, Account Management, Customer Success, Transportation OR Logistics preferred.
Background and knowledge of parcel carriers, transportation, or logistics preferred.
Strong planning and organizational skills, and a person who can balance good listening skills with the assertiveness to accomplish deliverables.
Ability to work in a matrix environment with sales, marketing, operations, enterprise information technology, etc. to support both functional and business goals.
Data analytics experience with Excel proficiency preferred.

Responsibilities

Support of the OptiFreight Logistics organization around service goals, customer growth and retention strategies
Collaborate with Carrier Relations and OptiFreight’s primary carriers to ensure adequate service capabilities and SLA performance standards are meeting or exceeding customer expectations
Participate in the alignment of the OptiFreight Logistics and frontline carrier representatives to help optimize the healthcare customer experience
Monitor business metrics and KPIs to help report the effectiveness of team activities and service quality; review and measure customer-oriented service level targets
Assist Sales Team Members on customer projects within their markets; ensure successful and timely resolution of all escalated issues
Help to qualify and vet opportunities and work with teams to implement transportation solutions that result in growth
Stay informed of the changing healthcare landscape, logistics innovations, and supply chain trends to maintain an understanding of the customer experience
Assist with customer inquiries to maintain high levels of service experience
Participate in training and education with sales team members
Identify possible problems and proactively resolves service issues by working with customers, transportation service providers, and internal stakeholders
Work effectively with other cross-functional teams to serve customers and achieve company objectives
Help with other activities and requests as assigned, following through in a timely manner