Senior Localization Program Manager

Duolingo•Pittsburgh, PA

About The Position

Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about finding innovative solutions to complex technical problems , running countless experiments (300+ at a time!) with our massive user base to make data-driven decisions, and educating our users and employees alike. You’ll have limitless learning opportunities, mentorship and collaboration with world-class minds, and a variety of projects with large scopes — while doing work that’s both fun and meaningful. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. About the role... Join Duolingo’s Localization team within Scaling Operations to turn complex, high-volume localization work into durable, low-touch systems that scale across our 30+ UI languages. You’ll own the end-to-end programs that bring promising product ideas into long-term, scalable operations, improving launch speed, quality, and efficiency. Working closely with Product, Engineering, Design, Marketing, and language partners, you will help build the systems that keep localization in lockstep with Duolingo’s growth.

Requirements

Demonstrated experience crafting localization strategy and systems for new features and experiences, in collaboration with product, design, and engineering partners
A track record of building and leading localization programs in a cross-functional consumer app environment
Tech-savviness. You are proficient in managing and scaling workloads using technology, including AI, CMSs, and CAT tools
Excellent communication skills; you influence without authority and align diverse stakeholders to drive decisions
Comfort defining goals and metrics and translating insights into actionable engineering requirements and scalable workflow specifications

Nice To Haves

Hands-on experience in localization quality frameworks and ecosystems
Familiarity with internationalization engineering concepts such as Unicode handling and message format in consumer apps
Experience supporting international product growth in emerging or high-complexity language markets

Responsibilities

Drive automation and system improvements to scale from 0-to-1 and beyond, leveraging technology to make localized content production simpler, more repeatable, and more transparent
Own the metrics for your vertical to improve strategy, decision-making, and prioritization
Cultivate relationships with key partners (marketing, product, design, engineering) to develop a localization strategy and roadmap for your area; develop and socialize best practices and ways of working
Establish workflows and tooling that increase localization throughput and quality across our system.