SENIOR LOAN SERVICING REPRESENTATIVE

7 17 Credit Union•Streetsboro, OH

3d•Onsite

About The Position

Join a Team That Makes a Difference At 7 17 Credit Union, our mission is simple: We help people improve their lives financially and support the communities we serve. We are seeking a detail-oriented and member-focused Senior Loan Servicing Representative to support our Real Estate Lending team. In this role, you will serve as a subject matter expert in loan servicing while providing exceptional service to members, colleagues, investors, vendors, and other external partners. If you have mortgage servicing experience, enjoy problem-solving, and take pride in accuracy and customer service, we'd love to hear from you.

Requirements

High school diploma or equivalent
Minimum of 12 months of hands-on experience within the last 5 years processing or servicing first mortgage loans
Strong attention to detail and accuracy
Excellent customer service and communication skills
Ability to maintain confidentiality
Strong organization and time management skills
Problem-solving and decision-making abilities
Ability to learn and use financial software and systems
Proficiency with Microsoft Excel (must pass Excel assessment)
Ability to work independently and collaboratively in a team environment

Nice To Haves

Professionalism and sound judgment
Strong interpersonal skills
A positive, member-first attitude
Initiative and resourcefulness
Commitment to accuracy and compliance
Ability to manage multiple priorities while maintaining quality standards

Responsibilities

Provide prompt, professional service to members by phone, in person, and through other communication channels.
Process a variety of loan servicing transactions, including: Title work, Loan payoffs, Skip payments, Loan servicing documentation, Real estate tax collections.
Complete new loan set-up and funding transactions.
Monitor and service adjustable-rate loans, including payment and rate changes.
Perform escrow analysis and manage tax and insurance disbursements.
Process loan corrections, adjustments, and amortization calculations.
Prepare and submit timely reporting to investors, insurers, government agencies, and vendors.
Balance general ledger accounts and process professional fee payments.
Conduct quality control reviews and audits of loan files.
Provide backup support and training assistance to other loan servicing team members.
Build strong member relationships and enhance the overall member experience through every interaction.