Senior Loan Operations Specialist

Enterprise Bank & Trust•Scottsdale, AZ

49d

About The Position

The Senior Loan Operations Specialist will work in a team focused on different aspects of the post-closing loan life cycle including funding, boarding, servicing, and payoff. Senior Loan Operations Specialists will receive more complex assignments, and work with third-parties, lending teams, and other operational departments to ensure excellent internal and external customer service.

Requirements

Effective verbal and written communication skills
Proven experience working in a fast paced, high volume, customer-centric environment
Effective time management and problem-solving skills with strong attention to detail and ability to demonstrate critical thinking
Proficient in the use of technology including loan origination and core banking systems
Detail oriented and well organized
Ability to work both independently as self-starter and in a collaborative team environment
Motivated and open to change
High School Diploma or equivalent required
Minimum of five (5) years of banking or financial services industry experience required or Bachelor's or Associate's Degree with equivalent experience
Proficient with using Microsoft Office products
Able to work a flexible work schedule including overtime as well as travel as needed

Nice To Haves

Familiar with Google-based products (Gmail, Google Drive, etc.) preferred
Experience with Salesforce, nCino, or FIS Bankway is a plus

Responsibilities

Responsible for processing all monetary aspects of funding loans including initial and subsequent disbursements, other types of draws, and processing of transactions associated with purchased and sold participations
Reconciles general ledger and operational accounts
Review loan documentation for completeness and accuracy in order to book loans and credit cards to the core processing system and onboard the loan into other applications and internal tracking systems used by lending teams and other loan operation associates
Identify critical original documentation needed for preservation and loan maintenance and monitoring needed pursuant to loan documentation and other lending guidelines
Responsible for all aspects of servicing loans and credits cards including but not limited to customer service, loan and collateral maintenance (rate/payment changes, availability, calculation and billing of additional fees, insurance, taxes, trailing documents, etc.)
Administer loan escrow accounts and payments, payoff requests, lien releases, credit bureau reporting and tasks associated with tax reporting
Review attorney-prepared loan documentation and perform checkbacks on attorney prepared loans.
Provide training and support to other loan operations specialists
Identify and recommend process and procedural improvements
Performs other duties as assigned