Senior Loan Officer - Mortgage

Bank of Hope•Tustin, CA

31d•$17 - $17•Onsite

About The Position

The Senior Loan Officer - Mortgage is responsible for the sale of the Bank’s loan products and the loan products of Bank-approved investors or lenders. This role involves developing new business and business sources for the Bank through its Branch network, marketing efforts, and outside the Branch network. The position also focuses on strengthening awareness of the Bank, its history, and its services among customers, potential customers, and referral sources. A Mortgage Loan Officer must register in NMLS and remain registered throughout their employment. They may only secure loans through the Bank or Bank-approved investors or lenders. The role requires full education on and strict adherence to all applicable Bank policies and procedures, including those governing rate quotes and rate locking. Compliance with all federal, state, and local laws is mandatory. All loans must be priced according to the Bank of Hope-provided price sheet and all applicable fees must be collected as set forth in the Bank of Hope Corporate Fee Sheet, with no waivers permitted without prior written approval from a Branch or Regional Manager. This includes Application Fees, Appraisal Fees, Corporate Fees, and Administrative Fees associated with loan closing. The Senior Mortgage Loan Officer must use only Bank-provided data systems for loan processing, data capture, and business record generation, including the loan origination system, automated underwriting systems (if applicable), and payroll and accounting systems, without prior written consent from the Executive Vice President – Mortgage Lending for any other program or system.

Requirements

High School Diploma
5 years of banking experience, preferably in mortgage
Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person, and over the phone.
Ability to respond effectively to the most sensitive inquiries or customer complaints.
Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, employees, regulators, or board members.
Proficient in writing in the English language
Excellent analytical skills including the ability to define problems, collect data, establish facts, and draw conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Good Analytical/Math skills
Effectively manage multiple deadlines and projects
Knowledge of lending operations, Note or International Dept. policies and procedures
Knowledge of bank regulations affecting customer accounts

Responsibilities

Sale of the Bank’s loan products and the loan products of Bank-approved investors or lenders.
Development of new business and business sources for the Bank through its Branch network and marketing efforts.
Development of new business and business sources for the Bank outside its Branch network.
Strengthening of an awareness of the Bank, its history and its services in customers and potential customers and in referral sources.
Register in NMLS and remain registered throughout the period of employment.
Secure loans only through the Bank or the Bank-approved investors or lenders.
Fully educate oneself on all applicable Bank policies and procedures and strictly adhere to all such policies and procedures, including but not limited to those governing the provision of rate quotes and the locking of rates.
Ensure full compliance with all applicable federal, state and local laws.
Price all loans in accordance with the Bank of Hope-provided price sheet in effect at the time the loan is locked.
Timely collect all applicable fees as set forth in the Bank of Hope Corporate Fee Sheet then in effect, and may not waive any applicable fees without the prior written approval of [Branch or Regional Manager].
Collect Application Fees at the time of providing service.
Collect Appraisal Fees at the time of providing service.
Collect all corporate fees, add-ons and/or up charges, as set forth in the Bank of Hope Corporate Fee Sheet.
Collect the administrative fee associated with the closing of the loan.
Use only those data systems provided and used by the Bank for complete, accurate, and timely loan processing, data capture, and generation of business records, including but not limited to the loan origination system, prescribed automated underwriting systems (if applicable), and payroll and accounting systems.
Do not use any other program or system without the prior written consent of Executive Vice President – Mortgage Lending.