Senior Liability Claims Manager

Central Insurance Company • Van Wert, OH

46d • Hybrid

About The Position

We’re a team of employees passionate about delivering best-in-class customer service and driving innovation in the insurance industry. Integrity, relationships, and excellence are at the heart of everything we do. Our employees fully utilize their talents and bring their best selves to work. We believe who you are is just as important as what you do! By joining the team as a Senior Liability Claims Manager, you’ll provide strategic leadership to a talented group of claims professionals, guiding them to achieve outstanding results and uphold the highest standards in claims management. You’ll collaborate across departments, cultivate strong relationships with agency partners, and drive continuous improvement in our claims operations. If you’re ready to make a meaningful impact, foster innovation, and help shape the future of liability claims, we want to hear from you

Requirements

• Ability to obtain and maintain all required state department of insurance adjusting licenses
• Bachelor’s degree in related field and 6 years of complex claims handling experience in the insurance industry (specific experience with complex auto, general liability and construction losses) including 1 year management experience
• Or 8 years complex claims handling experience in the insurance industry (specific experience with complex auto, general liability and construction losses) including 1 year management experience
• Experience in complex coverage analysis and significant large loss evaluations
• Superior people and management skills to properly manage staff
• Excellent communication, analytical and problem solving skills
• Knowledge of Claims, Underwriting, Loss Control and Actuarial functions
• Possesses verbal and written communication skills, including negotiation, presentation, and influence skills
• Possesses multi-tasking and prioritization skills
• Ability to understand Central Insurance’s policies and processes
• Technical and business management acumen; advanced claims investigation and resolution skills; advanced knowledge of insurance and claims handling principles, track record of effective litigation management
• Ability to understand Central Insurance’s policies and processes
• Ability to travel to assigned agents including occasional overnight

Nice To Haves

• CPCU and/or other insurance designations

Responsibilities

• Provides strategic leadership to a team of highly experienced technical Claims professionals and Claims managers and is responsible for the ongoing management of staff by attracting talent, setting clear direction, providing appropriate guidance, managing performance, recognizing contributions, and developing capabilities
• Manages the team to achieve established claims objectives in accordance with the claims mission and established policies and procedures
• Completes technical file reviews and measures the team’s adherence to Claims best practices and technical claims training; use insights gleaned from the file review process for coaching Claims professionals and managers
• Proactively perpetuates the culture, works appropriately across departments and across offices to accomplish the corporate objectives and priorities. Embraces our Core Values and welcomes diverse perspectives to foster innovation.
• Cultivates effective relationships with agency partners and other internal and external stakeholders to achieve the overall business objectives and to continuously improve Central’s Claims operations
• Communicates strategy and priorities to team by setting expectations and holding team accountable
• Manages resources appropriately – staffing, workloads, external suppliers, adjusting expenses
• Ensures reserve and payment accuracy; provide proper reserve and payment authority
• Coordinates with other Senior Claims Manager(s) to develop and maintain Central’s large loss and reinsurance reporting processes and capabilities
• Oversees day-to-day operations of the team, including oversight of coverage analysis, risk transfer, liability evaluation, damage evaluation, investigation, reserving, litigation management, expert usage, action plans, and resolution.
• Maintains continued file oversight of the most complex and/or severe liability claims on the team
• Coordinates with other Senior Claims Manager(s) to maintain reporting, feedback loops and collaboration with internal stakeholders
• Provides timely value-add feedback with internal stakeholders including Underwriting, Loss Control, Risk, Marketing, Subrogation and SIU
• Evaluates performance of the team and individuals of the team and obtains desired results.
• Complies with state regulatory/statutory requirements, corporate privacy and other claim policy requirements and ensure compliance for all within the Liability line of business.
• Maintains a deep understanding of the Liability Insurance landscape; attend applicable industry events/conferences; conduct line of business research to identify and understand trends and make adjustments to strategy accordingly.
• Makes informed strategic and operational business decisions by identifying and analyzing trends and improvement opportunities through the effective use of resources, tools and metrics.
• Develops best practices for claims handling in designated area (e.g., Auto BI claims or GL claims)
• Acts as dedicated liaison with underwriting, loss control, actuarial, and product for designated area (e.g., Auto BI claims or GL claims)

Benefits

• Central establishes base pay based on several factors including labor market data and an evaluation of candidate qualifications relative to role requirements. Base pay is one component of a comprehensive total rewards package designed to support employees’ financial, health, career, and retirement objectives. Central provides extensive health and wellness benefits to promote flexibility, work-life balance, and long-term financial security. For more information, see Central Insurance Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees