Manager, General Liability Claims

AmTrust Financial Services, Inc.

1d•Remote

About The Position

At AmTrust Financial Services, we pride ourselves on fostering a culture of collaboration, innovation, and professional growth. We empower our employees to make meaningful decisions, develop their expertise, and advance their careers in a supportive and dynamic environment. We are currently seeking an experienced Claims Manager – Commercial General Liability to join our team. This is an exciting opportunity to lead a talented group of Claim Professionals while contributing to strategic initiatives that shape the future of our claims operations. If you’re passionate about leadership, technical excellence, and driving results, we invite you to grow with us. Why Join AmTrust? Career Development: We invest in your success through ongoing training, mentorship, and advancement opportunities. Collaborative Culture: Work alongside industry experts in an inclusive environment that values diverse perspectives. Innovation & Impact: Be part of a company that embraces technology and process improvements to deliver exceptional service. Stability & Growth: Join a financially strong organization with a proven track record and a commitment to long-term success.

Requirements

In-depth knowledge of insurance laws, coverage principles, and industry practices.
Strong contractual analysis skills to include the analysis of insurance contracts for coverage determinations and other contracts for risk transfer obligations/opportunities.
Skillful negotiator.
Strong analytical, leadership, and interpersonal skills.
Strong communication and problem-solving skills to meet challenges with a high degree of ownership and delivery.
Ability to manage a diverse group of claims professionals located in multiple offices.
Ability to mentor, train, and be a leader within the organization.
Ability to plan, organize, delegate, and develop direct reports.
Ability to work independently and manage multiple priorities effectively.
Proficiency with business technology and claims systems.
Embraces changes; invites feedback related to performance and deals constructively with criticism.
Bachelor’s degree or equivalent experience (10+ years handling commercial general liability claims).
Minimum of five (5) years of Commercial General Liability claims experience.
Valid adjuster’s license in multiple jurisdictions or ability to obtain as required.

Responsibilities

Maintain proactive oversight of claims to ensure that appropriate strategies are in place and reserves accurately reflect the most probable outcome of the claim.
Provide technical coaching in the analysis, negotiation, and strategic resolution of claims.
Mentor and develop team members to further their skills and knowledge.
Organize team workload, assign projects, and manage resources and results.
Positively influence the team by coaching and guiding staff through changes in the organization and industry.
Perform all management-related functions, including performance management, career development and training.
Establish and maintain quality controls to ensure work meets or exceeds standards.
Conduct regular audits of claim files to ensure compliance with claim handling practices.
Document findings, communicate feedback to team members, and provide additional training as needed.
Approve reserves and payments within designated authority limits and submit recommendations for those exceeding Manager authority.
Ensure claim handling aligns with policies, procedures, and departmental guidelines.
Maintain accurate claim records and documentation.
Assist leadership with special projects requiring advanced claims expertise.
Identify opportunities for process improvement and efficiency within workflows.