Senior Level Warranty Service Manager

David Weekley Homes•Atlanta, GA

2d•Hybrid

About The Position

David Weekley Homes is seeking a Senior Level Warranty Service Representative with 5+ years experience to join our Atlanta team. This position requires someone who is a self-starter, able to work independently as well as work closely with customers, builders, and sub-contractors in a fast-paced environment while achieving high levels of customer satisfaction. Warranty Service Representatives (WSR's) respond to warranty calls made by David Weekley home owners by visiting the home to inspect the issue, determine if it's eligible under warranty and work with customers and subcontractors to resolve the issue quickly. WSR's are responsible for warranty resolution in multiple communities to which they are assigned and work primarily from their vehicle and in or around customers' homes.

Requirements

Minimum of 5 years experience in a warranty services role.
Must be able to deal with, and remain calm in confrontational situations
Previous experience in a customer service environment
A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment.

Nice To Haves

A positive attitude and good social/interpersonal skills are essential

Responsibilities

Coordinate and schedule repairs with contractors and customers
Follow up, inspect and insure accurate completion of all repairs
Hold contractors accountable for results
Instruct customers on how to maintain their homes as well as communicating what items are not warrantable
Manage your budget
Handle multiple tasks, as well as projects within designated timeframes
Say "no" when necessary and overcome objections in a professional manner
Responsible for achieving high levels of customer satisfaction
Performing minor repairs