Senior Legal Solutions Designer

Faegre Drinker • Washington, DC

7d • $160,000 - $183,000 • Hybrid

About The Position

Faegre Drinker has an opportunity for a Senior Legal Solutions Designer to work within our Technology & Innovation department in our New York City, Philadelphia, or Washington D.C. office. You will be part of a dynamic team dedicated to leading the design strategy and delivery for both internal initiatives and client engagements, turning user needs, business goals, and research insights into clear recommendations, strong design artifacts, and high-quality outcomes. This position will work with other talented individuals who share a passion for doing great work in the best interest of our clients.

Requirements

• Strong analytical, problem-solving and diplomacy skills.
• Excellent interpersonal, verbal and written communication skills, including the ability to communicate effectively in a virtual environment (e.g., via phone, web/videoconference)
• Ability to concentrate on tasks, make decisions and work calmly and effectively in a high-pressure, deadline-oriented environment
• Demonstrated ability to use good judgment in taking initiative while asking for direction or clarification and consulting others, as appropriate
• Willingness to be flexible with time and adjust to a changing work environment
• Ability to build and maintain positive relationships, both internally and externally, while maintaining a client service orientation in a collaborative environment
• Ability to use sound judgment and discretion in dealing with highly confidential information
• Demonstrated ability to work independently, organize and accurately prioritize work, be detail-oriented, understand when urgency is required and use good judgment in varied situations
• Bachelor’s degree in Design, Human-Computer Interaction, Information Architecture, or a related discipline, or equivalent years of related professional experience.
• At least five years of experience in Product Design, Interaction Design, Service Design, or Legal Design, ideally within enterprise software, consulting, or a professional services environment.
• Demonstrated experience leading user research, discovery sessions, stakeholder workshops, and design sprints.
• Expert-level capability in Miro or Lucid (Lucidchart/Lucidspark) to facilitate live workshops and design complex service blueprints.
• High proficiency in Figma for rapid wireframing, high-fidelity UI design, and interactive prototyping.
• Proven ability to build functional internal tools using Retool, Microsoft Power Apps, Bubble, or equivalent low-code/no-code platforms
• Systems thinker who can quickly learn areas of law and distill complex legal concepts into clean, usable data structures

Responsibilities

• Embed for short stretches with practice groups and operational teams (e.g., Finance, Office Services, etc.) to watch how billable and operational work gets done, note the daily decisions people make, and find bottlenecks that occur both within the department and across the firm
• Uses Miro and Lucid to turn dense, manual workflows into clear, layered service blueprints that show where AI or automation fits
• Maps how information moves across systems, undocumented knowledge, and informal handoffs before designing potential new solutions
• Designs the future state by laying out the ideal workflow and marking exactly where automation or AI can remove repetitive manual steps
• Configures and tunes legal AI platforms (e.g., Harvey) to fit firm templates and protect confidential matter and workspaces
• Builds custom copilots, prompt libraries, and automated workflows in Microsoft Copilot Studio so AI works naturally inside Microsoft programs (e.g., Word, Outlook, Teams, etc.)
• Designs the connections between the firm’s document management system (iManage) and its AI tools so information flows cleanly between them
• Builds practical internal portals, dashboards, and utility tools from scratch using low-code platforms such as Retool, Power Apps, or Bubble
• Designs high-fidelity, clickable interfaces in Figma to earn partner buy-in before committing development resources
• Designs data handling into every tool so privileged and client-confidential information stays within approved systems and respects ethical walls and matter-level access controls
• Tracks how deployed tools are used, study adoption data, and run feedback loops to find where people struggle or stop using a tool
• Sets and documents shared UI and design standards so every tool the program builds or buys feels consistent
• Provides day-to-day oversight of direct reports
• Special projects and other duties as assigned

Benefits

• Flexible working environment for work-life success
• Opportunity to participate in firm-sponsored volunteer events
• Wellness programming with personalized content and activities
• Professional environment and the opportunity to work with experts at the top of their fields
• Variety of health plan options, as well as dental, vision and 401(k) plans
• Generous paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Senior