Senior Legal Claims Handler

Chubb•San Juan, PR

About The Position

The Senior Legal Claims Examiner is responsible for managing complex and high-value insurance claims with a legal dimension, ensuring fair, timely, and cost-effective resolution in accordance with a legal and regulatory framework. This role involves conducting detailed investigations, negotiating settlements, liasing with legal counsel, and providing expert guidance on litigation matter. The Senior Legal Claims Handler also supports the continuous improvement of claims handling processes and mentors junior team members to uphold best practices and maintain high service standards. Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Requirements

Managing complex and high-value insurance claims with a legal dimension
Conducting detailed investigations
Negotiating settlements
Liasing with legal counsel
Providing expert guidance on litigation matters
Continuous improvement of claims handling processes
Mentoring junior team members
Upholding best practices and maintaining high service standards
Assessing liability and coverage issues with legal complexity
Developing and executing strategies for effective claim resolution
Collaborating with internal departments, external legal counsel, brokers, and clients
Leading negotiations with claimants, attorneys, and third parties
Ensuring claims are handled in line with regulatory requirements and internal governance standards
Identifying trends or risks and escalating issues
Providing technical guidance and mentoring to junior claims handlers
Supporting the training and development of the claims team in legal and procedural matters
Maintaining accurate and up-to-date records of claims activity

Responsibilities

Handle a portfolio of high-value, complex, and litigated claims, ensuring compliance with legal, regulatory, and policy requirements.
Assess liability and coverage issues with legal complexity.
Develop and execute strategies for effective claim resolution, including litigation and settlement negotiations.
Collaborate with internal departments, external legal counsel, brokers, and clients to ensure coordinated and efficient claims handling.
Lead negotiations with claimants, attorneys, and third parties to achieve cost-effective settlements while protecting the company’s interests.
Ensure claims are handled in line with regulatory requirements and internal governance standards.
Identify trends or risks and escalate issues that may impact policy wording or business practices.
Provide technical guidance and mentoring to junior claims handlers.
Support the training and development of the claims team in legal and procedural matters.
Maintain accurate and up-to-date records of claims activity.