Senior Leasing Consultant

Legend Management Group•Clarksburg, MD

30d•Onsite

About The Position

Legend Management Group is a 100% fully COVID-19 vaccinated company and has a mandatory vaccination policy in place. As our Senior Leasing Consultant, you will manage direct sales and marketing, sales leadership with the onsite team, resident relations, and customer service. Each day will be unique, requiring creativity and a diverse set of skills. You will listen carefully to discover prospective resident’s needs, recommend solutions, and overcome concerns, and earn commitment by guiding new residents through the leasing process. You will work at our apartment community and report to the Property Manager.

Requirements

High school diploma or equivalent
Customer service and sales experience
1+ years multi-family property management
Understanding of property management software
Social media experience (Facebook, Instagram)
Knowledge of all phases of leasing and resident retention

Responsibilities

Create exceptional experiences by responding promptly and professionally to all customer inquiries received in person, by email and phone
Establish a positive relationship with each resident, future resident, and all visitors
Attract new residents through advertising, conducting leasing tours, and encouraging referrals
Oversee and manage all leads in lead management system and follow up using Legend’s best practices
Manage the leasing process from first point of contact to move in
Use market and competitor knowledge to lead leasing meetings
Prepare all sales administrative reports
Monitor service requests and communicate with service team and residents to assure concerns are resolved adequately
Coordinate and participate in resident retention program and renewal process
Plan, manage and conduct marketing outreach with leasing team to help site achieve monthly goals
Together with Property Managers and Assistants, organize and conduct resident events
Consistently post engaging content to social media accounts
Demonstrate behaviors that cultivate a positive work culture
Commit to professional development, stay up-to-date with industry trends and changes, and attend training