Senior Learning System Administrator

Pacific Life • Omaha, NE

20h • Onsite

About The Position

Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead – our policyholders count on us to be there when it matters most. It’s a big ask, but it’s one that we have the power to deliver when we work together. We collaborate and innovate – pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it’s the right thing to do. Pacific Life is more than a job, it’s a career with purpose. It’s a career where you have the support, balance, and resources to make a positive impact on the future – including your own. We’re actively seeking a talented Senior Learning System Administrator to join our Talent Development team on-site in Omaha, NE. Reporting into the Head of Talent Development this role is pivotal in the execution of our global learning program rollout, ensuring our people can engage with our learning experiences via our Learning Management System (LMS) wherever they are in our enterprise. This role is responsible for the day‑to‑day administration, optimization, and governance of our LMS, Cornerstone, while also partnering closely with the Talent Development team to support the design, execution, and continuous improvement of learning programs. This individual brings both strong technical expertise in learning systems and a collaborative, learner‑centered mindset.

Requirements

• 5 years plus of LMS Administration in a corporate learning environment
• Ability to think strategically about effective ways of implementing enterprise learning via technology
• Strong communication skills with the ability to work with stakeholders to a senior level
• Experience of working in a global matrix team across complex time zones
• Understanding of learning operations, instructional design concepts, and adult learning principles.
• Experience with learning data, reporting, and learning analytics.

Nice To Haves

• Experience using Cornerstone LMS
• Excellent communication skills
• The ability to translate LMS terminology into business language
• Curiosity – especially about the future of learning technology
• Collaborative and consultative mindset
• Having a global mindset to our learning solutions
• Attention to detail and operational excellence

Responsibilities

• Administer and maintain our enterprise learning platforms (Cornerstone, LinkedIn Learning), ensuring system stability, data integrity, security, access, and compliance standards
• Establish and lead governance efforts through a Learning System Governance (LSG) framework, including standards, documentation, operating procedures, usage policies, roles, and integration protocols
• Manage course creation, user access, enrollments, learning paths, certifications, and reporting. Conduct process reviews to ensure systems remain optimal and effective
• Ensure quarterly updates from Cornerstone are well managed and communicated into the business
• Handle escalated issues with learning platforms from both the Talent Development Team and Global People and Workplace Services
• Monitor and build feedback loops and dashboards to monitor engagement, performance, and system utilization
• Collaborate with content owners, internal communications and delivery teams to curate, and deploy content in the most effective way, ensuring quality assurance processes are initiated across all content.
• Partner with HRIS, IT, and vendors to support system integrations, upgrades, testing, and issue resolution
• Maintain awareness of trends in the LMS space and provide Subject Matter Expert (SME) advice on learning platforms and their integration with the larger People Experience (PX) tech stack
• Manage content lifecycle practices, including tagging, retirement, and refresh schedules
• Provide Talent Development system data as required to identify learning gaps, measure impact, and recommend delivery enhancements
• Partner with PX Analytics to define metrics, build dashboards, and support enterprise reporting requirements.
• Participate in cross-functional efforts to align learning systems with broader PX initiatives
• Support in the set-up of complex programs of learning, ensuring the Talent Development team have a clear solution to drive effective program signups and attendance via our LMS
• Provide training and guidance to internal stakeholders on LMS usage and learning processes

Benefits

• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed