Enterprise Learning Management System (LMS) Senior System Administrator

Vertex Pharmaceuticals • Boston, MA

15h • Hybrid

About The Position

The Enterprise Learning Management System (LMS) Senior System Administrator at Vertex Pharmaceuticals is a critical role within DTE is a Business Enablement Technology (BET) role. This position is responsible for the technical administration, configuration, and support of the LMS platform, ensuring it meets the functional requirements of the Learning & Development (L&D) function and complies with GxP validation requirements. The role also involves enabling and supporting business-embedded stakeholders who perform administrative tasks within the LMS, ensuring seamless system functionality and user experience.

Requirements

• Advanced knowledge of LMS platforms, particularly Cornerstone OnDemand, including system configuration, reporting, and integration capabilities.
• Strong understanding of GxP validation processes and regulatory compliance requirements in the biotech/pharmaceutical industry.
• Demonstrated technical expertise in managing and optimizing data integrations with enterprise systems, including upstream platforms (e.g., HRIS, CMS) and downstream data platforms.
• Experience with AI technologies and tools to improve system administration processes and enhance the performance of LMS and data integration workflows.
• Proficiency in project management, business analysis, and technical problem-solving.
• Ability to collaborate effectively with cross-functional teams, including IT, HR, and L&D, to deliver solutions aligned with business needs.
• Excellent communication and interpersonal skills, with the ability to train and support non-technical stakeholders in their LMS administrative roles.
• Familiarity with data analytics tools and techniques to generate actionable insights from LMS data.
• Bachelor’s degree in information technology, computer science, or a related field, or comp. experience.
• Minimum of 5 years of experience in LMS administration, with a focus on technical configuration and system management.
• Experience with GxP-validated systems and regulatory compliance in a corporate environment.

Nice To Haves

• Relevant certifications in LMS administration or project management are preferred.

Responsibilities

• Serves as a technical administrator for the LMS platform, with a focus on system configuration, maintenance, and optimization.
• Supports system upgrades, patches, and enhancements, including planning, testing, and deployment in collaboration with DTE and vendor technology teams.
• Ensures that the LMS operates as a GxP-validated system, maintaining compliance with regulatory requirements and supporting audits as needed.
• Oversees system integrations with other enterprise platforms, such as HRIS and content management systems, ensuring data integrity and seamless workflows.
• Explore and support AI-driven solutions to enhance the efficiency and reliability of these integrations.
• Develops and maintains technical documentation, including system configurations, validation protocols, and standard operating procedures (SOPs).
• Acts as a technical advisor to business-embedded LMS administrators, providing training, guidance, and support for their roles in managing learning assignments, reporting, and catalog updates.
• Adheres to governance processes for stakeholder access, permissions, & responsibilities in the LMS.
• Collaborates with L&D and other business units to understand their requirements and translates them into system solutions that enhance learning delivery and reporting capabilities.
• Works with custom and automated learning reporting solutions to meet the needs of various stakeholders, ensuring data accuracy and relevance.
• Monitors system analytics to identify trends, optimize performance, and recommend improvements to enhance user experience and learning outcomes.
• Manages and resolves LMS-related support tickets, ensuring timely and effective solutions for technical issues.
• Serves as a point of contact for LMS vendors, coordinating support and escalating issues as necessary.
• Evaluates and recommends new LMS features, tools, and technologies to enhance system capabilities and align with organizational goals.

Benefits

• This role is eligible for an annual bonus and annual equity awards.
• Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
• From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level