Senior Learning Specialist

Massachusetts Water Resources Authority•Chelsea, MA

21h•Onsite

About The Position

Organizes a variety of learning programs/solutions for MWRA staff in areas such as administrative procedures, plant operations and maintenance, job skills, safety, and other technically-related skills as well as for professional skill development. Creates effective and engaging learning experiences (e.g., e-learning, instructor-led, etc.) by applying instructional design principles and techniques to develop learning materials, courses, and programs. Works with Procurement to select learning vendors appropriate to MWRA learning needs.

Requirements

Bachelor's degree in learning and development, training, instructional design, education, or a related field; and at least four (4) years of experience in learning and development, training, instructional design, or education, preferably in water/wastewater operations or public sector environment, with at least two (2) years of experience with adult learners
Associate's degree in related field and at least six (6) years experience in learning and development, training instructional design or education with at least two (2) years of experience with adult learners
High school diploma or GED and at least eight (8) years experience in learning and development, training instructional design or education with at least two (2) years of experience with adult learners
Any equivalent combination of education or experience.
A valid Massachusetts Class D Operators driver's license or license from another state for travel between MWRA work sites.
Professional-level knowledge of training/learning resources, methods and practices.
Knowledge, and application of, instructional design principles, practices, and theories.
Experience using Authoring tools (e.g., Articulate, Lectora, Captivate, etc.)
Excellent written and oral communication and presentation skills.
Experience in facilitation and working effectively with subject matter experts, instructors, and stakeholders to ensure alignment and effectiveness.
Excellent organizational and problem-solving skills.
Adaptable and willing to learn new technologies and methodologies.
Experience with MS Office Suite, Adobe products, and using a learning management system.
Critical-thinking and Creative-thinking skills with the ability to focus on the 'big picture' while having a strong attention to detail.
Proficiency is using virtual platforms such as WebEx, Zoom, Teams to capture/deliver learning.
Strong project management skills.

Responsibilities

Analyzes position tasks and identifies/reports on learning needs through the creation and use of various tools and methodologies (such as skill/development assessments/surveys and consultative discussions with managers, supervisors, and learners). Assists in the preparation of reports to recommend appropriate learning solutions.
Plans, develops, and selects administrative, professional, and technical learning solutions for MWRA staff. Works with Procurement to ensure appropriate application of procurement procedures for vendor selection. Drafts documentation to support vendor solicitation processes and selection.
Identifies learning needs, learning outcomes and objectives, and target audience characteristics to develop engaging and effective, performance-based learning experiences and solutions.
Designs and develops learning materials (e.g., instructor/student guides, presentations, quick reference guides, etc.) incorporating multimedia elements (such as audio/video) and interactive features for in-person, virtual, and self-paced environments.
Reviews learning presentations, including from LinkedIn Learning courses and other content providers, to ensure appropriate course outline and content, selection of media, and learning materials.
Coordinates data collection and generates reports from Learning Management System (LMS) to assist in the evaluation of learning program effectiveness.
Works closely with all MWRA departments, including the MWRA Department of Occupational Health and Safety to identify, procure, design, develop, and deliver learning consistent with OSHA and other relevant guidelines, standards, regulations, etc.
Monitors learning for consistency between content delivered and actual job requirements.
Monitors in-person and virtual learning sessions as needed to ensure appropriate delivery of learning as defined in learning program specifications. Assists outside vendors/instructors or learning staff with instructional presentations.
Advises supervisory personnel in learning methods for their effective presentation of department-specific instruction.
Informs employees of available courses and related learning options appropriate to their career goals and plans. Advises on ways to meet relevant license and certification requirements and the availability of educational assistance.
Performs a variety of related administrative duties such as assuring availability of adequate learning materials and equipment, coordinating class schedules, overseeing the maintenance of learning/employee skills records, and development of promotional materials.
Updates LMS with courses, sessions, registration, and attendance. Creates custom reports through the LMS.
Delivers learning as required.
Coordinates and tracks performance evaluations as needed.
Coordinates facility arrangements and schedules.
Performs other related duties as assigned.