Senior Learning Specialist, Epic

HealthPartners•Bloomington, MN

About The Position

HealthPartners is hiring a Senior Learning Specialist, Epic. The Senior Learning Specialist designs, delivers, and maintains end user training on assigned products. The person in this position provides in-person and virtual training and assistance to physicians and staff to support correct utilization and optimization of the technology. This position also builds, tests and maintains the training environments used for training and support of their respective products. MINIMUM QUALIFICATIONS: Education, Experience or Equivalent Combination: Bachelor’s degree in related field or equivalent training/healthcare experience in lieu of degree 6 years of experience in IT or training 1 years of experience working with the Epic system Licensure/ Registration/ Certification: Knowledge, Skills, and Abilities: Strong presentation, facilitation skills and public speaking experience Strong leadership, organizational, team building and project management skills Ability to foster and maintain relationships throughout all levels of the organization Proven skills in organizing, planning and implementing process changes Strong analytical ability to assess situations and choose effective solutions Exceptional written, verbal and interpersonal communication skills Ability to influence and lead Ability to develop plans and implement appropriate actions Ability to handle multiple priorities, ambiguity, continuous change and stressful situations Strong attention to detail Learns and follows Agile values and principles ESSENTIAL DUTIES: Develops and maintains end user training to support predefined learning objectives and promote end user learning and system acceptance Completes prep work for classes, including coordinating logistics, timing and scheduling of classes, and participant registration/attendance tracking in the Learning Management System (LMS) Maintains training rooms and resources Resolves how-to ticket requests and partners with other teams to reduce their root cause. Participates in organizational meetings as a content and workflow expert Modifies Epic training environments to accurately reflect the Production environment in order to provide realistic and comprehensive trainings of the Epic application(s) Communicates training policies and procedures across the organization Interacts with operational and clinical leaders on a regular basis to understand and support their goals Participates on projects to create and deliver training content, perform workflow and system designs, participate in testing, and provide on-site go-live support Monitors training feedback and metrics and modifies training and/or approach as needed to meet learners’ needs and expectations Trains others on the team Creates, documents and uses best practices for learning software, content management, and communications Identifies new technology, opportunities for automation, and other improvements to customer and internal workflows Performs other duties as assigned Adds, modifies and creates reports on content in the Learning Management System (LMS) and uses them to answer questions for stakeholders and identify opportunities for changes to classes.

Requirements

Bachelor’s degree in related field or equivalent training/healthcare experience in lieu of degree
6 years of experience in IT or training
1 years of experience working with the Epic system
Strong presentation, facilitation skills and public speaking experience
Strong leadership, organizational, team building and project management skills
Ability to foster and maintain relationships throughout all levels of the organization
Proven skills in organizing, planning and implementing process changes
Strong analytical ability to assess situations and choose effective solutions
Exceptional written, verbal and interpersonal communication skills
Ability to influence and lead
Ability to develop plans and implement appropriate actions
Ability to handle multiple priorities, ambiguity, continuous change and stressful situations
Strong attention to detail
Learns and follows Agile values and principles

Responsibilities

Develops and maintains end user training to support predefined learning objectives and promote end user learning and system acceptance
Completes prep work for classes, including coordinating logistics, timing and scheduling of classes, and participant registration/attendance tracking in the Learning Management System (LMS)
Maintains training rooms and resources
Resolves how-to ticket requests and partners with other teams to reduce their root cause.
Participates in organizational meetings as a content and workflow expert
Modifies Epic training environments to accurately reflect the Production environment in order to provide realistic and comprehensive trainings of the Epic application(s)
Communicates training policies and procedures across the organization
Interacts with operational and clinical leaders on a regular basis to understand and support their goals
Participates on projects to create and deliver training content, perform workflow and system designs, participate in testing, and provide on-site go-live support
Monitors training feedback and metrics and modifies training and/or approach as needed to meet learners’ needs and expectations
Trains others on the team
Creates, documents and uses best practices for learning software, content management, and communications
Identifies new technology, opportunities for automation, and other improvements to customer and internal workflows
Performs other duties as assigned
Adds, modifies and creates reports on content in the Learning Management System (LMS) and uses them to answer questions for stakeholders and identify opportunities for changes to classes.