Fitch Learning | Senior Learning Partner, Director - Austin, TX

Fitch Group • Austin, TX

72d • Hybrid

About The Position

Fitch Learning is a leader in financial services training, delivering learning solutions for professionals at all stages of their careers. The company offers expert faculty, e-learning, coaching, and blended assessments to improve business performance. Working at Fitch Learning means being part of a global leader committed to cutting-edge training solutions, collaborating with experts, and driving innovation in professional education.

Fitch Learning is seeking a Senior Learning Partner (Director) to be based out of their Austin office. This role is part of a high-visibility, client-facing team that collaborates with sales, product development, implementation, and marketing to deliver credit-focused learning solutions across North America.

Requirements

• 8+ years of experience in credit-related training, lending, or financial services consulting, with direct exposure to Corporate & Institutional, Commercial, Small Business, and/or Retail lending.
• Proven track record supporting enterprise sales cycles and customer success activities, including solution design, proposal development, and senior stakeholder management.
• Experience with learning solution delivery (e.g., eLearning, blended learning, coaching) and familiarity with LMS/LXP platforms and data-driven reporting.
• Willingness to travel 5–10% for client meetings, events, and conferences.

Nice To Haves

• Prior experience as a Learning Partner, Pre-Sales Consultant, Solutions Consultant, or Sales Engineer in financial services training.
• Expertise authoring thought leadership (articles, whitepapers) and presenting at industry events, webinars, and trade shows.
• Strong consultative communication skills and the ability to mentor generalist Learning Partners and sales colleagues.
• Comfort navigating complex organizations, building internal champions, and coordinating cross-functional delivery.

Responsibilities

• Collaborate with the Client Relationship Sales team to manage client relationships, provide consultative input, understand client learning needs, and act as a subject matter expert in support of credit-related Sales pitches.
• Help prepare and execute sales calls that include attention to credit-related topics.
• Help identify and support internal champions at client and prospect institutions.
• Provide guidance in solution generation, managing the process of determining client needs and opportunities, and ensuring the sharing of all capabilities as appropriate, crafting compelling recommendations.
• Provide pricing and licensing input, and support proposal preparation.
• Support the provision of product demonstrations and presentations.
• Shorten sales cycles and increase the number of deals “closed won”.
• Understand and articulate customer learning goals and desired outcomes from the delivery of solutions.
• Coordinate and communicate with Fitch Learning sales, product, and implementation teams to ensure delivery in line with customer expectations.
• Build relationships with senior client stakeholders, providing high-level briefing on delivery performance and impact/effectiveness.
• Create and/or deliver data-driven analytical insight reports to support narratives around customer success.
• Engage in account planning activities to enable contract renewal and/or extension, wallet-share expansion, and cross-sell execution.
• Interface between the Sales Team and/or eLearning Product Development Teams as appropriate.
• Assist the transition from Sales Team to Implementation, Operations, as appropriate.
• Support the eLearning Product Development Team in solution creation and/or customization.
• Act as sponsor and/or subject matter expert for client-driven development projects.
• Support the eLearning Implementation Team where applied solutions and/or rollouts are complex.
• Communicate with other Fitch Learning colleagues regarding prospects and clients.
• Share information regarding Sales Team needs, solution needs, successes, failures, and ideas.
• Act as Fitch Learning representative and speaker at industry events, trade shows, webinars, and other client-facing activities.
• Author thought leadership articles and whitepapers.

Benefits

• Hybrid Work Environment: 3 days per week in office; 2 days remote
• Dedicated trainings, leadership development and mentorship programs
• Retirement planning and tuition reimbursement programs
• Comprehensive healthcare offerings
• Family-friendly policies, including a generous global parental leave plan
• Employee Resource Groups
• Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed