Senior Learning Management System Administrator

General Dynamics Electric Boat•Groton, CT

1d•Onsite

About The Position

The Senior Learning Management Administrator is responsible for the advanced administration, configuration, and optimization of the organizer’s Learning Management System (LMS). This role ensures accurate training records, supports compliance requirements, delivers reporting and analytics and serves as a subject matter expert for LMS processes and functionality. The position also provides guidance to junior administrators and partners with cross-functional teams to improve learning operations and system effectiveness. This role is onsite in the Groton shipyard location.

Requirements

High School Diploma or GED
Moderate to advanced Excel Proficiency
Formatting functions for real time scheduling updates
V lookups/Pivot tables/Match Data/Basic Formulas
5+ years of experience in LMS administration or training management
Excellent customer service and client support skills
Capability to work both independently as well as a team environment
Technical aptitude and systems thinking
Aptitude to learn software, operating systems, and applications
Able to multi-task in a complex, dynamic environment
Strong organizational skills and ability to quickly prioritize
Strong attention to detail and data accuracy
Analytical and problem-solving skills
Strong communication and stakeholder management

Nice To Haves

Bachelor’s degree in HR, Business Administration, Education, Psychology, IT, Computer Science or Data Analytics (or equivalent experience)
Experience with global/enterprise LMS platforms
7+ years of experience in LMS administration or learning operations
Previous experience working with Electric Boat’s business systems, including Outlook and ATTICTs, Cornerstone on Demand, Skills Reporter Tool
Prior experience coordinating instructor led training (ILT) sessions, managing training logistics, and/or maintaining training records.
Experience with the administrative side of Cornerstone on Demand and Skills Reporter Tool
Intermediate to advanced Excel proficiency
Reporting, Dashboards and Visual Enhancements - Write and maintain advanced Excel macros, VBA scripts, and complex formulas
Experience with system integrations or HRIS platforms
Project management experience
Familiarity with data visualization tools (i.e. Power BI)
Leadership and mentoring ability

Responsibilities

Administer and maintain the LMS platform, ensuring system stability and data integration
Configure learning assignments, curricula, certifications and learning paths
Manage users’ roles, permissions and system access
Troubleshoot and resolve escalated LMS issues
Execute scheduling based upon forecasted demand and emergent requests
Manage the scheduling of new employee training and provide completions within the LMS
Maintain weekly training schedules
Process completions from classroom attendance rosters
Validate entry of data into Cornerstone
Monitor mandatory training records for audit readiness
Support internal and external audits
Collaborate with Compliance, HR and Legal teams to meet regulatory requirements
Investigate and resolve training discrepancies or data issues
Manage and resolve instructor-led training (ILT) related inquiries via Outlook, phone, Teams, or in-person
Coordinate on the implementation of the training delivery plan with responsible coordinator and/or program lead
Coordinate instructor scheduling and room reservations in support of training needs
Coordinate and dispatch necessary training-related notifications
Assign certifications as part of a completion process, when applicable
Manage large scheduling projects
Oversee the utilization of classroom scheduling to support the needs of multiple departments
Manage and maintain all process documentation and tools
Serve as escalation point for complex LMS support issues
Provide guidance to learning, manager and instructor
Troubleshot system access, enrollment and course issues
Lead LMS Process improvement initiatives
Develop and maintain standard operation procedures (SOPs) & MDD’s
Train and mentor junior LMS administrators
Partner and provide solutions for system enhancements for process improvement