Senior Learning & Development Designer

Kansas University Endowment Association•Lawrence, KS

13d•Hybrid

About The Position

KU Endowment is an independent, nonprofit organization and the official fundraising foundation for the University of Kansas. We partner with donors in providing philanthropic support to build a greater KU. As an employee of KU Endowment, you’ll witness firsthand the power of our donors’ generosity. You will join a talented and fun group of people who are inspired to help KU through the support of loyal alumni and friends. This support fuels excellence, enabling students and faculty to develop innovative programs and research that distinguish the university. We connect the philanthropic passions of donors with the needs of students, faculty and programs – and everyone benefits. People are engaged. Purpose is ignited. Lives are changed. The Senior Learning & Development Designer would lead the design, development, implementation, and continuous improvement of learning programs supporting Customer Relationship Management (CRM) platforms and related business processes. This role requires a strategic thinker who can translate complex technical processes into engaging learning experiences for diverse audiences. The successful candidate will collaborate with stakeholders across business, technology, and operations teams to create scalable learning solutions that drive user adoption, proficiency, and organizational success. The individual in this position is expected to embrace KU Endowment’s stated core values – collaboration, curiosity, empowerment, and excellence – and demonstrate support for them through professional interactions and activities.

Requirements

Bachelor's degree in Instructional Design, Education, Organizational Development, Human Resources, Communications, Business, or a related field.
Minimum of 5 years of professional experience in Learning & Development, Instructional Design, or Training Management.
Demonstrated experience developing curriculum and training programs for CRM platforms.
Experience administering and managing Learning Management Systems (LMS) such as Paylocity.
Strong knowledge of adult learning theory, instructional design methodologies, and project management.
Experience developing both instructor-led and digital learning solutions and supporting materials, such as documents, videos, and quizzes.
Excellent communication, stakeholder engagement, and writing/editing capabilities.
Strategic, learner-focused, and highly organized.

Nice To Haves

Experience supporting CRM platforms such as Salesforce (including Ascend or Advancement RM), Microsoft Dynamics, Blackbaud, Kindful, HubSpot, or similar systems.
Knowledge of change management, user adoption strategies, and learning analytics.
Experience working in a fast-paced, iterative environment and independently prioritizing work to meet evolving business needs.
Familiarity with generative AI tools to streamline instructional design workflows.
Experience with authoring tools such as Articulate 360, Rise, Adobe Captivate, Camtasia, or similar platforms is a plus.
Experience within nonprofit, higher education, or mission-driven organizations preferred.

Responsibilities

Lead the end-to-end design and development of CRM-related learning programs, curricula, and instructional materials.
Create instructor-led training, virtual training, e-learning modules, quick reference guides (QRGs), quick reference videos (QRVs), job aids, and knowledge resources.
Manage and maintain the CRM portion of the organization's Learning Management System (LMS) in collaboration with HR, including configurations, certifications, and reporting.
Develop adoption and change management strategies for CRM implementations, upgrades, and feature releases.
Partner with cross-functional teams to align learning initiatives with organizational goals.
Facilitate workshops, training sessions, and stakeholder meetings.
Evaluate emerging learning technologies and instructional methods, leveraging data for continuous improvement.
Manage multiple learning projects simultaneously.
Regular and reliable attendance is essential for this position.
Performs other duties as may be assigned.