Senior Learning Architecture Advisor

Inland Empire Health Plan•Rancho Cucamonga, CA

1d•$104,042 - $137,842•Hybrid

About The Position

Under the direction of the Manager, Learning & Organizational Development (L&OD), the Senior Learning Architecture Advisor leads the design and evolution of IEHP’s enterprise learning architecture. This role shapes holistic learning experiences, defines content governance standards, and ensures scalable, consistent, and innovative solutions aligned with IEHP’s strategic and operational priorities. The Senior Learning Architecture Advisor brings systems thinking, content strategy expertise, and deep adult learning knowledge to design connected, seamless learning journeys across digital and in-person modalities. This role partners cross-functionally to ensure learning solutions are human-centered, measurable, and operationally sustainable. The IEHP Team is committed to incorporate IEHP’s Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Requirements

Minimum of seven (7) years in learning and development paired with learning architecture experience and/or learning experience design required
Demonstrated expertise consulting with business leaders to diagnose needs and design enterprise-level learning ecosystems
Proven success scoping, designing, and implementing high-quality leadership and management development programs across modalities
Strong track record of designing team development interventions that improve collaboration and effectiveness
Experience leveraging digital learning technologies (LMS platforms, Canva, Mentimeter, LinkedIn Learning, Microsoft 365/Teams)
Bachelor’s degree in Organizational Development, Leadership Development, Human Resources, Education, Business Administration, or related field from an accredited institution required
Expert comprehensive knowledge of: Designing end-to-end learner journeys that connect platforms, content libraries, coaching, and job-embedded practice
Expert comprehensive knowledge of: Microsoft 365 and Teams environments, including governance, permissions, and content architecture
Expert comprehensive knowledge of: Creating and maintaining templates, style guides, and design patterns to drive consistency
Expert comprehensive knowledge of: When to utilize different aspects of adult learning principles, such as: Self-directed learning (asynchronous), experiential learning (role-play, simulation, job shadowing), Collaborative learning (group discussions, peer mentoring, dialogue), Reflective activities (journaling, self-assessments), microlearning
Expert comprehensive knowledge of: Fluency in LMS capabilities, workflows, and integration requirements
Strong project management skills
Strong skills in learning experience design and instructional models
Proven ability to: Prioritize effectively and manage competing priorities
Proven ability to: Partner cross-functionally with multiple leaders and departments
Proven ability to: Show comfort in leading through ambiguity and shaping enterprise-wide learning ecosystems
Proven ability to: Translate complex concepts into clear, learner-friendly solutions
Proven ability to: Possess strong facilitation abilities for workshops, design sessions, and leadership forums

Nice To Haves

Master’s degree in Organizational Development, Leadership Development, Human Resources, Education, Business Administration, or related field from an accredited institution preferred
Coaching credential paired with practical experience supporting leaders preferred
Facilitating topics such as motivational interviewing, MBTI, DISC, or similar assessments preferred.

Responsibilities

Define and lead IEHP’s enterprise content strategy for digital and print learning experiences, ensuring alignment with business objectives, learner needs, and educational standards.
Design holistic learner journeys that connect programs, platforms, and experiences into a unified ecosystem.
Lead development of content flows and journey maps that demonstrate how learners move through IEHP’s development pathways.
Facilitate consensus-building and content definition across products and learning portfolios.
Champion human-centered design principles and establish best practices for collaborative, user-centered workflows.
Coach teams in designing hybrid learning experiences (digital and print) that integrate instructional models and macro/micro implementation frameworks.
Guide application of adult learning principles including self-directed learning, experiential methods (simulations, role-play, job shadowing), collaborative dialogue, reflective practices, and microlearning strategies.
Ensure learning solutions balance usability, scalability, accessibility, and operational feasibility.
Partner with the L&OD team and Learning Program Administrator to execute project and program portfolios with governance consistency and quality standards.
Collaborate with technical product management and product owners to define requirements for LMS and authoring tool enhancements.
Establish frameworks and guidelines to ensure consistent branding, experience design, and governance across all learning initiatives.
Design and facilitate leadership development workshops, content design sessions, and strategy alignment forums.
Guide both macro (enterprise-level) and micro (program-level) content strategy decisions to optimize learning outcomes.
Mentor colleagues in information architecture, user flows, and scalable content system design.
Define success metrics for learning architecture initiatives and evaluate effectiveness using qualitative and quantitative data.
Partner with analytics stakeholders to refine learning journeys based on engagement, performance outcomes, and learner feedback.
Stay current on trends in education, design, and technology, translating insights into forward-thinking improvements.
Perform any other duties as required to ensure Health Plan operations and department business needs are successful.