Senior Learning and Development Specialist

University of Southern California•Los Angeles, CA

1d•$90,000 - $94,000•Onsite

About The Position

USC Auxiliary Services is seeking a Senior Learning & Development Specialist to join their rapidly growing team. This role will support a diverse range of employees throughout Auxiliary Services. The Senior Learning & Development Specialist will lead the determination of training needs and functional training modules for various units. They will collaborate with Auxiliary Services Directors, Associate Directors, and unit Managers/Directors to design, develop, and implement strategic learning and organizational development solutions for all business units. This position also leads a team of learning and organizational development specialists and functions as a consultant, master presenter, and facilitator. Strong communication and presentation skills are crucial, as is a passion for training to energize employees.

Requirements

Minimum 3 years relevant experience
Experience in developing and conducting training classes
Development of instructional materials
Bachelor's degree

Responsibilities

Partners with the Associate Director of Food Safety, Quality Assurance & Compliance to coordinate, schedule, and track mandatory compliance and regulatory training including food safety, workplace safety, and other required certifications.
Maintains accurate records of completion and ensures staff meet certification deadlines.
Administers the department’s customer feedback program. Monitors incoming responses, identifies trends and recurring issues, and communicates findings to operational managers.
Recommends and implements training-based solutions when feedback indicates a performance or knowledge gap.
Manages all content and scheduling for push notifications on the department mobile app.
Develops clear, timely, and audience-appropriate messaging for the mobile app.
Oversees content displayed on department digital monitors. Ensures displays are current, accurate, and aligned with operational priorities and departmental communications.
Leads and facilitates new hire orientation for all incoming employees.
Develops and maintains orientation content to ensure consistency, regulatory compliance, and alignment with departmental culture and operational standards.
Creates position-specific training and development programs that facilitate career progression within the department and provide opportunities for promoting from within.