Senior Lead Workflow Coordinator - Lockbox Operations

U.S. Bank • La Mirada, CA

7d • $26 - $34 • Onsite

About The Position

Join a team that plays a critical role in keeping lockbox operations running efficiently and ensuring customer transactions are processed accurately and on time. As a Senior Lead Workflow Coordinator, you'll help drive daily production, balance workloads, and make real-time decisions that support operational success. This role is exciting because you will play a key role in the day-to-day success of a fast-paced operation, lead workflow decisions that directly impact customer service and operational performance, collaborate with multiple teams to solve challenges and improve processes, gain valuable leadership, operations, and production management experience, and enjoy a dynamic role that combines coordination, problem-solving, and hands-on support.

Requirements

• High school diploma or equivalent
• Four to five years or more of operations services related work experience
• Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
• Proven commitment to high quality customer service
• Ability to work well with external and internal customers
• Good time management skills to maximize production and execution of tasks in a fast-paced environment
• Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
• Ability to identify, analyze and resolve exceptions through data interpretation
• Strong PC skills
• Good verbal and written communication skills

Nice To Haves

• Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions

Responsibilities

• Coordinate daily workflow activities to ensure production deadlines and cutoff times are met.
• Monitor volumes and adjust priorities to keep work moving efficiently.
• Partner with operations teams to identify and resolve workflow bottlenecks.
• Make timely decisions to support productivity, quality, and customer commitments.
• Assist with staffing and workflow adjustments based on business needs.
• Support continuous improvement efforts to enhance efficiency and performance.
• Step into production activities when needed, including mail processing, extraction, scanning, and equipment operation.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED