Senior Lead, Product Operations
About The Position
BILL is transforming how businesses pay, get paid, and manage their financial operations. As our Senior Lead of Product Operations, you will be at the center of that transformation, designing and scaling a world-class execution engine and helping BILL bring bold ideas to life. In this highly strategic role, partnering with leaders across R&D and GTM, you will define how our teams plan, build and deliver exceptional software. You will embed AI into our workflows, strengthen cross-functional alignment and create a foundation that helps teams succeed in a modern AI-centric product development environment. Your work will accelerate innovation, elevate product quality and ensure we deliver with clarity, speed and consistency.
Requirements
- 10+ years of experience in Product Operations, Product Management or product-focused Program Management roles
- Demonstrated success building operating models, PDLC frameworks, or governance systems in a high-growth software environment
- Experience leading complex cross-functional initiatives and influencing senior stakeholders across Product, Design, Engineering and Operations
- Strong fluency in tools such as Productboard and Figma; experience driving tool adoption at scale is a plus
- Deep understanding of B2B SaaS and the unique needs of SMB customers
- Exceptional communication, systems thinking, and strategic judgment
- A strong bias toward clarity, simplicity, continuous improvement and an enthusiasm for AI-enabled ways of working
- A 'player-coach' mentality, with a track record of both strategic planning and hands-on execution
- Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
Responsibilities
- Define and Evolve the Product & Design Operating Model
- Architect the next-generation operating model for Product, Design and Product Marketing including standards, rhythms and frameworks that enable predictable and high-quality delivery
- Govern and continuously improve the Product Development Lifecycle (PDLC), ensuring consistency from problem framing to launch
- Drive AI-Enabled Operational Excellence
- Introduce and scale AI-assisted processes that streamline execution, enhance decision quality and automate manual workflows
- Identify opportunities for automation across the PDLC to improve velocity and baseline product health
- Improve Execution, Visibility and Speed
- Partner with Engineering to ensure rapid delivery without compromising quality
- Lead critical cross-functional forums such as quarterly planning, execution reviews and Product Experience Reviews to drive alignment and resolve risks early
- Establish Tools, Insights and Single Sources of Truth
- Drive adoption and effective use of Productboard, Figma and other operational tools to create clarity across teams
- Build scalable systems for roadmap visibility, dependency management and data-driven decision making
Benefits
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- HSA & FSA accounts
- Life Insurance, Long & Short-term disability coverage
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
