Product Operations Lead
About The Position
SuperDial is seeking a Product Operations Lead to own and execute enterprise customer trials – ensuring a smooth, data-driven, and conversion-optimized experience from onboarding through evaluation. This role is ideal for someone who thrives at the intersection of operations, data, and customer experience, and can translate insights into scalable systems and actions. You’ll serve as the operational point of contact for enterprise pilots, working closely with Customer Success, Product, and Engineering to deliver seamless deployments that convert into long-term partnerships. About the Role: Diagnose friction points by analyzing engagement and usage data; develop and implement solutions to improve trial conversion and customer experience. Partner cross-functionally with Product, Customer Success, and Engineering to design scalable onboarding and integration processes. Drive process automation and efficiency across internal workflows, reducing manual touchpoints while maintaining quality and speed. Build dashboards and metrics that track conversion, retention, and performance of trial accounts. Continuously improve trial operations through data analysis, structured feedback loops, and rapid iteration.
Requirements
- 5+ years of experience in operations, deployment, or implementation, ideally in SaaS, customer success operations, or healthcare consulting.
- Proven track record running complex or technical customer implementations or pilots.
- Strong analytical mindset; fluent in Excel, SQL, or other data tools.
- Detail-oriented and execution-driven. You own the outcome and optimize relentlessly.
- Exceptional communication skills with the ability to synthesize technical and business information clearly.
- Comfortable working cross-functionally in a fast-paced, evolving environment.
Nice To Haves
- Experience in healthcare, SaaS onboarding, or enterprise software deployments.
- Familiarity with AI, RCM, or call center operations is a plus.
- Demonstrated ability to improve trial-to-paid conversion metrics or similar performance outcomes.
Responsibilities
- Diagnose friction points by analyzing engagement and usage data; develop and implement solutions to improve trial conversion and customer experience.
- Partner cross-functionally with Product, Customer Success, and Engineering to design scalable onboarding and integration processes.
- Drive process automation and efficiency across internal workflows, reducing manual touchpoints while maintaining quality and speed.
- Build dashboards and metrics that track conversion, retention, and performance of trial accounts.
- Continuously improve trial operations through data analysis, structured feedback loops, and rapid iteration.
Benefits
- A chance to own the operational success of enterprise trials at a fast-growing AI-powered healthcare company.
- A collaborative, high-performance environment where your systems thinking and execution directly impact revenue and growth.
- Competitive salary, equity, and benefits (health, dental, vision, unlimited PTO).
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
