Senior Lead OTC ETF Manager Senior Vice President

Citi • Boston, MA

1d • $142,160 - $213,240 • Onsite

About The Position

We are seeking an accomplished Senior Vice President to join our Investor Services Operations team. As a senior leader within the broader Security Services Operations group, you will be a pivotal figure in shaping the strategic direction and operational excellence of our post-trade services. You will play a crucial role in shaping and driving process and technology change across the group, influencing key decisions, and delivering complex projects with significant impact. In this capacity, you will not only oversee the full trade lifecycle but will also be accountable for the performance, culture, and strategic evolution of the team. Our department thrives on a dual-focused approach: Operational Excellence: Owning end-to-end accountability for day-to-day processes, client servicing standards, operational risk frameworks, and team performance metrics. Strategic Innovation: Championing product development, leading large-scale client implementations, and driving cross-functional transformation programmes that shape the future of the business.

Requirements

• 6-10 years of progressive experience as a Business Analyst in a Change Management unit, operational improvements area (e.g., Lean, reengineering programs), or in a senior operations, product, or business management capacity, particularly with OTC derivatives.
• Deep expertise in OTC Derivatives theory and its practical application across multiple asset classes (rates, credit, FX, equity, and commodities).
• Deep expertise in ETF theory and its practical operational flow and controls across both creation and trading.
• Demonstrated experience leading and managing teams, including driving large-scale organisational change.
• A strong track record of senior client relationship management, including engagement at C-suite and investment director level.
• Proven ability to design and execute strategic operating model transformations, including automation and technology-led change programmes.
• Proven working knowledge of Calypso Technology or comparable industry-leading platforms, with the ability to provide strategic direction on systems architecture.
• Strong commercial acumen and experience contributing to business development, revenue generation, or product strategy.
• Exceptional analytical, organizational, influencing, negotiation, and prioritization skills, with the ability to work independently under pressure.
• Proficiency in data-driven decision making; advanced skills in MS Office suite (Excel, PowerPoint, Word); working knowledge of programming languages (Python, SQL, Java) and/or data visualisation tools is advantageous.
• Excellent communication (oral & written) and interpersonal skills, capable of leading meetings with diverse stakeholders. Very good command of English.
• Knowledge and experience in the integration and use of AI tools to delivery projects.
• Strong risk awareness and a proven ability to maintain a robust control environment under pressure.

Nice To Haves

• Experience in Funds Accounting/Middle Office/Transfer Agency operations; strong understanding of financial markets.
• Understanding of BABOK standard and/or IIBA certification is advantageous.
• Relevant professional certifications (e.g., CFA, FRM, PMP) are highly advantageous.

Responsibilities

• Drive the definition and delivery the strategic roadmap for the OTC/ETF derivatives operating model. Influence senior stakeholders and drive alignment across global functions to deliver on long-term business objectives.
• Oversee process analysis and the design of solutions in response to client or operational needs. Drive the delivery of business requirements and lead testing strategy and execution.
• Co-operate closely with senior business stakeholders, including Product and Technology partners and our clients, to ensure the right infrastructure is in place to align with our vision and strategic goals.
• Lead, mentor, and develop a high-performing team of analysts. Foster a culture of accountability, continuous improvement, and professional growth. Drive talent acquisition, performance management, and succession planning.
• Serve as the primary senior point of contact for key institutional clients, building and maintaining executive-level relationships. Represent the department in client escalations, governance forums, and strategic client reviews.
• Own the operational risk and control framework for the department. Take proactive actions to minimize and mitigate implementation and project risk. Ensure robust governance across all processes, proactively identify risk exposures, and drive remediation strategies.
• Partner with Technology, Operations, and Product leadership to define and prioritize the technology investment roadmap. Challenge the status quo, display initiative, and champion automation, digitalization, and AI-driven initiatives.
• Collaborate with Sales, Product, and Coverage teams to identify and pursue new business opportunities. Provide subject matter expertise in client pitches, RFP responses, and product structuring to support revenue growth.
• Lead and sponsor complex, multi-workstream transformation programmes across Operations, Technology, Legal, Compliance, and Risk. Drive delivery to time, cost, and quality standards, providing executive oversight.
• Act as a recognized subject matter authority in OTC/ETF Derivatives, representing Citi at industry forums and regulatory working groups.
• Hold accountability for departmental budgeting, headcount planning, and cost management. Provide senior management with regular reporting on KPIs, operational metrics, and strategic initiatives.
• Oversee root cause analysis of common operational problems and manage client and business ad-hoc queries and requirements.

Benefits

• medical, dental & vision coverage
• 401(k)
• life, accident, and disability insurance
• wellness programs
• paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Executive