Senior Lead, Marketing Services Operations

Moxie • New York, NY

1d • Remote

About The Position

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.

We're looking for a Senior Lead of Marketing Services Operations to build and own the operational foundation that powers Marketing Services as we scale from ~700 medspas to 1,000+ — without linearly scaling our team. Marketing Services is a cross-functional team that delivers performance marketing — primarily Meta campaigns — on behalf of hundreds of medspas across the country, and sits at the heart of Moxie's growth model. You'll be stepping into a pivotal leadership role where six functions report to you: Process & Automation, QA, Technical Support, Execution & Deployment, Knowledge Management, and Front Desk Services. Marketing Services is growing fast and adding new service lines — this role ensures our processes, automations, and quality standards are built to absorb that growth with precision and speed.

Requirements

• 7–10 years in marketing or revenue operations, with at least 4 years managing multi-functional teams — you've led QA, technical support, deployment, or service delivery functions simultaneously, not just one at a time.
• A proven track record scaling services operations — ideally from a few hundred to 1,000+ customers — without headcount growing in lockstep. You've solved scale problems structurally, not by adding bodies.
• Hands-on fluency with the modern ops stack — ClickUp, HubSpot, Zapier/N8N, GoHighLevel. You don't just know these tools exist; you've built workflows in them and know where they break down at scale.
• Real experience building AI-assisted workflows — not just prompting, but identifying leverage points, building the automation layer, and maintaining the human oversight that keeps quality high.
• A cross-functional operator who makes decisions — you build alignment across peers in RevOps, BizOps, Product, and Service Ops without needing your manager to broker every conversation, and you hold yourself accountable to outcomes, not activity.
• A developer of people — you invest in the growth of your team, and you have examples of managers you've coached toward promotion-readiness.

Responsibilities

• Own and lead six operational functions — setting the roadmap, driving cross-functional alignment across Practice Success, Front Desk Services (FDS), Practice Onboarding, and Revenue Operations, and making most operational decisions without escalating upward. You're the primary point person, not a coordinator.
• Build AI-assisted workflows at scale — stand up AI-powered QA for Meta ads, websites, and GHL automations; deploy AI triage for Technical Support; and identify every place automation can close the gap between current capacity and where we need to be at 1,000 providers.
• Drive measurable quality improvement — audit error rates and QA processes, escalation rates, and ticket volume across functions; establish baseline KPIs; and execute structural fixes that deliver quantifiable improvement.
• Stabilize and integrate the Front Desk Services team — establish roles, capacity models, performance dashboards, and accountability frameworks for a team newly transitioned into Marketing Services, and align the guest experience across all touchpoints.
• Design and execute the operational roadmap to 1,000 — deliver a sequenced, cross-functionally aligned plan that gets Marketing Services operationally ready to absorb the next cohort of providers without proportional headcount growth, and contribute a credible POV to H2/2027 planning.

Benefits

• Scope that matches your ambition. Multiple functions, a clear mandate, and the autonomy to own the decisions that matter — you won't be waiting for approval to move.
• A real scaling challenge. 400 to 1,000 medspas without a proportional headcount increase. If you love building systems that outlast you, this is the problem.
• AI as a first-class tool. We're not dabbling — AI and automation are primary levers here. You'll build workflows that actually change how the team operates.
• Cross-functional visibility. You'll work directly with RevOps, Product, and BizOps leadership — this role has organizational reach well beyond its title.
• A team worth building. Your org includes deeply capable people already doing great work. Your job is to put the right structure around them, not start from scratch.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed