Senior Lead IT Engineer

Lumen Technologies

2d • Remote

About The Position

The Senior Lead IT Engineer is a technical leadership role responsible for the design, administration, optimization, and strategic direction of Lumen’s Software Asset Management (SAM) tools. This role serves as a subject matter expert and technical lead, driving stability, scalability, and security across critical infrastructure platforms, with a strong emphasis on Flexera One administration and server-based agent technologies. The Senior Lead IT Engineer partners closely with architecture, security, asset management, and operations teams to deliver reliable, compliant, and cost-effective IT solutions.

Requirements

• Bachelor’s or Master’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 10+ years of professional software engineering experience in IT infrastructure or systems engineering roles.
• Demonstrated hands-on expertise in SAM Tool Administration, including inventory, reconciliation, reporting, and integrations.
• Strong experience with Server Agent Administration across all variations of Windows and Linux environments.
• Deep understanding of server infrastructure, operating systems, and enterprise monitoring tools.
• Experience supporting large-scale, distributed environments.
• Strong troubleshooting skills with the ability to resolve complex, cross-platform issues.
• Proficiency with scripting and automation (e.g., PowerShell, Bash, Python).
• Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders.
• Experience working with ITSM processes (incident, problem, change, and configuration management).
• Act as a trusted technical advisor and escalation point.
• Mentor junior engineers and promote engineering best practices.
• Demonstrate ownership, accountability, and a continuous improvement mindset.

Nice To Haves

• Experience with Software Asset Management (SAM) and IT Asset Management (ITAM) practices.
• Familiarity with cloud platforms (Azure, AWS, or GCP) and hybrid environments.
• Experience with configuration management and automation tools (e.g., Ansible, SCCM, Intune, Chef, or Puppet).

Responsibilities

• Administer, optimize, and support Flexera One / FlexNet Manager Suite (FNMS), SaaS Manager, and related Software Asset Management (SAM) tooling.
• FNMS Agent Administration, including deployment, configuration, monitoring, upgrades, and lifecycle management.
• Collaborate with Software Asset Management (SAM), Security, and Compliance teams to ensure accurate inventory, license compliance, and audit readiness.
• Design and maintain server and agent-based architectures to support performance, scalability, and compliance requirements.
• Lead root cause analysis and resolution of complex infrastructure and agent-related incidents.
• Serve as the technical lead for enterprise IT engineering initiatives, providing guidance, mentorship, and architectural direction.
• Develop and enforce engineering standards, documentation, and operational runbooks.
• Evaluate and implement automation opportunities to improve operational efficiency and system reliability.
• Support change management activities, including impact analysis, testing, and deployment planning.
• Assist in driving roadmap planning, technology evaluations, and proof-of-concept initiatives.

Benefits

• Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 5,001-10,000 employees