Senior Lead Engineer, IT Infrastructure

Majesco • Morristown, NJ

17h • $90,000 - $105,000 • Hybrid

About The Position

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and
Pension & Retirement markets. Born in the cloud and built with an AI-native
vision, we’ve reimagined the insurance and pension core as an intelligent
platform that enables insurers and pension & retirement providers to move
faster, see farther and operate smarter. As leaders in intelligent SaaS
solutions, we’ve embedded AI and Agentic AI throughout our robust product
portfolio of core, underwriting, loss control, distribution, digital solutions,
and pension & retirement administration so our customers can reimagine their
business with real-time business insights, optimized operations, and enhanced
business outcomes. Everything we build is designed to strip away complexity and
let our clients focus on what matters: delivering exceptional products,
experiences, and long-term financial security for policyholders and plan
participants.

In a world where change is constant, our native-cloud SaaS platform empowers
insurers, MGAs, and pension & retirement providers with the agility to adapt to
evolving risk, regulation, and market expectations, modernize operating models,
and accelerate innovation at scale. With 1400+ implementations and more than
375 customers worldwide, Majesco is the AI-native solution trusted to power the
future of insurance and pension & retirement. Break free from the past and build
the future of insurance

At Majesco, this means joining a team leading the insurance and retirement
industry through the AI revolution. You’ll collaborate with experienced
leaders and global teams building and scaling AI-native solutions that solve
complex, real-world challenges - where innovation moves from concept to
production, decisions carry real weight, and execution matters. If you’re
looking for a place where your expertise is trusted, your judgment is valued,
and your work helps define what’s next for intelligent insurance and retirement
technology, Majesco is where that work happens.

Senior Lead Engineer, IT Infrastructure

Location: Hybrid (Morristown, NJ)

Overview

We are seeking a hands-on, detail‑oriented Senior Lead Engineer, IT
Infrastructure to join our team. This role is ideal for someone who enjoys a mix
of IT support, hardware logistics, and data center work. This hybrid position
will support our Morristown, NJ office, and various data centers in New York,
New Jersey, Pennsylvania to provide end-level support to ensure smooth daily
operations across all sites, endpoints, and infrastructure equipment. The
position requires you to be onsite in our Morristown, NJ office three days a
week, and will need to travel to our remote sites when required. This position
will also require on-call rotational support.

Requirements

• 3–5 plus years of IT support with equivalent hands‑on background.
• Strong knowledge of Windows, macOS, and common enterprise applications.
• Experience with Microsoft Intune and Jamf MDM/endpoint management platforms.
• Familiarity with conference room technologies (Teams Rooms, AV hardware).
• Ability to lift and move equipment (up to ~40 lbs.) for data center and office tasks.
• Excellent communication, organization, and customer service skills.
• Valid driver’s license and ability to travel between offices and data centers as required.
• VMWare / Nutanix hypervisor(s)

Nice To Haves

• Experience with Azure AD / Entra ID / AWS.
• Understand networking concepts (VLANs, DHCP, DNS).
• Prior exposure to server hardware or data center environments.
• Knowledge of asset management best practices.

Responsibilities

• End‑User & Endpoint Support, creating and performing ticket closures within Service Now.
• Provide onsite technical support for employees and our executive team in the Morristown, NJ office and periodic support for the NYC office.
• Manage, configure, and troubleshoot Windows and macOS endpoints.
• Administer and maintain devices through Microsoft Intune, including enrollment, compliance, and application deployment.
• Diagnose and resolve hardware, software, and network issues.
• Conference Room & AV Support and to be available in the early morning to arrive onsite and test all equipment and resolve all issues before meetings begin.
• Troubleshoot and maintain conference room equipment, including displays, audio systems, video conferencing tools, and connectivity issues and ensure meeting spaces remain fully operational and user ‑friendly.
• Data Center & Infrastructure Support, for example, visit all Majesco data centers as needed to assist with hands‑on tasks.
• Rack, stack, cable, and label server and network equipment following established standards.
• Have previous exposure and understanding of VMWare / Nutanix hypervisor technology and to be able to support and troubleshoot issues as needed.
• Maintain a small budget for peripherals and various repairs.
• Can own and manage IT processes, such as laptop purchases, laptop order distribution, user onboarding/offboarding, legal hold requests and keep these procedures (including others) updated.

Benefits

• Majesco is committed to equal pay and transparency.
• The annual base salary range for this position is $90,000 to $105,000.
• At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One. Our benefits package includes, but is not limited to: Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees