Senior Lead, Franchise Account Management

Housecall Pro

3d•$95,000 - $110,400•Remote

About The Position

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. As a Senior Lead, Franchise Account Management, you are the primary strategic partner for our most complex, high-value franchise organizations. You own the long-term success and growth of your portfolio by driving operational excellence, maximizing value realization, and expanding platform adoption across large franchise networks. You shape partnership strategy, influence executive stakeholders, and align internal teams around franchise priorities. While this is an individual contributor role, you serve as a senior-level expert who elevates our franchise motion through scalable frameworks, insights, and cross-functional collaboration. Your success is measured by expansion, retention, partner advocacy, strategic influence, and contributions that strengthen our overall franchise approach. Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success. Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service. Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success. We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Requirements

6+ years in account management, customer success, or strategic partnerships within SaaS or technology environments.
Proven track record of driving enterprise account growth, influencing multi-stakeholder relationships, and managing complex customer ecosystems.
Strong experience collaborating with Product, Sales, and Operations to shape solutions and drive outcomes.
Analytical fluency with tools like Salesforce and Looker, with the ability to extract insights and translate them into strategy.
Bachelor’s degree or equivalent experience required.

Nice To Haves

Strategic, systems-level thinker capable of balancing long-term planning with tactical execution.
Exceptional communicator with strong executive presence and facilitation skills.
Highly autonomous, influential IC who thrives in ambiguous, relationship-driven environments.
Passionate about elevating customer experience and helping franchise operators achieve measurable performance improvements.

Responsibilities

Strategic Account Leadership
Build and deepen executive relationships with franchise CEOs, COOs, and operational leaders, positioning yourself as a trusted advisor on growth strategy and operational efficiency.
Own multi-year strategic account plans that align franchise business objectives with our platform capabilities and product roadmap.
Leverage value engineering, adoption strategy, and strategic insights to drive account expansion and network-wide utilization.
Growth & Value Realization
Lead data-driven quarterly and annual business reviews, translating insights into strategic recommendations and action plans.
Monitor account performance trends to identify risk, surface opportunities, and advise partners on optimization strategies.
Develop retention strategies that proactively address obstacles, demonstrate ROI, and secure long-term franchise commitments.
Cross-Functional Influence & Partnership
Serve as a senior subject-matter expert representing franchise needs with Product, Sales, Support, and Operations teams.
Influence product roadmap discussions by translating partner feedback into actionable insights tied to business outcomes.
Collaborate with Sales on renewal and expansion opportunities, ensuring contracts and pricing support long-term growth.
Scale & Operational Excellence
Create and refine franchise lifecycle strategies, frameworks, and playbooks that improve consistency and efficiency across the organization.
Lead internal enablement efforts by sharing best practices, franchise trends, and partner insights with cross-functional teams.
Provide informal mentorship to peers and junior team members by modeling strategic thinking and effective partnership management.
Customer Engagement & Field Strategy
Conduct periodic on-site visits with franchise leadership teams to deepen trust, align on strategy, and support in-person planning activities.

Benefits

A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
Paid holidays and flexible, take-it-as-you-need-it paid time off
Equity in a rapidly growing startup backed by top-tier VCs
Monthly tech reimbursements
A culture built on innovation that values big ideas, no matter where they come from
health care insurance (medical, dental, vision, disability)
employee assistance program
401(K)
flexible time off
paid parental leave
tech reimbursement
other company benefits