Senior Lead, Data Center Management

Kyndryl•Poughkeepsie, AR

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. As the Real Estate Data Center Site Lead, you will provide critical leadership and be responsible for the day-to-day operations, management, and optimization of assigned sites. You will ensure facilities are safe, compliant, efficient, and aligned with organizational and customer objectives, while delivering a high-quality employee and operational experience. As the Site Lead, you will serve as the primary customer relationship owner at the site level and act as the first point of escalation for operational, facilities, and incident-related matters. You will report into the Regional/Territory Leads and work closely with regional, global, and site stakeholders.

Requirements

Bachelor’s degree or equivalent experience in Facilities Management, Engineering, Operations, or related field
5+ years of proven experience leading site operations, facilities management, or data center environments
Strong vendor, financial, and contract management experience
Demonstrated incident and crisis management capability
Experience working with cross-functional stakeholders and senior leadership
Strong leadership and ownership mindset
Customer-focused and service-oriented approach
Operational excellence and attention to detail
Financial acumen and cost management
Project and change management
Excellent communication and stakeholder engagement skills

Responsibilities

Own and manage site operations, facility services, and asset governance
Ensure 100% regulatory, safety, and security compliance at the site level
Maintain audit-ready documentation for EHS, security, and operational procedures
Own site-level data integrity and ensure accuracy of facility and operational records
Maintain all site permits, certifications, and compliance documentation
Take full ownership of the appearance and condition of the site, inside and outside
Manage site operating costs and support Opex/Capex planning and annual business planning processes
Identify and implement cost-saving initiatives while maintaining service quality
Manage third-party service provider performance at the site level
Participate in or lead contract negotiations to optimize cost and service levels
Act as the primary customer relationship owner for the site
Build and maintain strong credibility with business leaders, customers, and partners
Partner with IT, Communications, Legal, EHS, HR, Security, and other stakeholders
Represent RDC and Kyndryl with service partners, customers, and the external community
Own and execute site-level initiatives, projects, and deployments
Act as site-level project owner and project manager as required
Drive adherence to RDC project management standards, governance, and best practices
Implement global standards, technologies, and initiatives as directed by leadership
Provide status updates and reporting on site projects, milestones, risks, and outcomes
Lead site-level incident and crisis response activities
Serve as the first escalation point for safety, facility, or service disruptions
Maintain emergency preparedness and response plans aligned with business continuity requirements
Coordinate with regional and global teams during incidents and crises
Ensure facilities support a productive, safe, and engaging work environment
Lead employee experience, sustainability, and workplace improvement initiatives
Address and resolve employee facility-related feedback in a timely manner
Promote a culture of ownership – treating the site as if it were your own