Senior Lead Business Execution Consultant

Wells Fargo Bank•Minneapolis, MN

3d•Hybrid

About The Position

Wells Fargo is seeking a Senior Lead Business Execution Consultant – Root Cause Analysis to shape and deliver strategic insights for the Consumer and Business Banking Root Cause Analysis program within the CBL CAO organization. This role partners closely with the business and the Enterprise Root Cause Analysis Office (ERCAO) to identify trends, uncover actionable insights from customer and employee feedback, and influence leadership decisions that drive meaningful improvement.

Requirements

7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
5+ years of reporting or analytics experience
3 + years experience with customer experience tools and methodologies (journey mapping, Net Promoter System, JD Power, Bain benchmarking)

Nice To Haves

Experience with root cause analysis and enterprise complaints/remediation processes and/or management consulting
Proven ability to synthesize research into actionable and relevant insights for senior leaders in the business
Advanced analytical skills and experience interpreting large, complex data sets and qualitative inputs
Comfortable with ambiguity, passionate about customer and employee experience, and curious
Excellent verbal, written, and interpersonal communication skills
Proven collaboration and relationship‑building abilities
Strong critical thinking and independent problem‑solving abilities
Advanced PowerPoint and data visualization skills
Experience in Consumer & Business Banking or Lending
Demonstrated proficiency in identifying trends, measuring impacts over time, and translating insights into recommendations
Experience using Copilot and AI prompting

Responsibilities

Lead cross‑functional teams to plan, execute, and deliver RCA program requirements
Convert complex Root Cause Analysis findings into compelling, decision-ready narratives that influence senior leaders and drive business adoption of recommendations
Drive accountability, manage risks, and identify process efficiencies
Assess business performance, identify trends, and recommend strategic approaches
Conduct complex analyses using data and research design to develop clear, actionable recommendations
Support decision‑making by facilitating issue resolution and solution implementation
Collaborate with Business Execution cross-functional partners and leaders on strategic initiatives
Lead socialization meetings or steering committee to facilitate decision making and support implementation of recommendations and plans
Strategically engage with all levels of professionals and managers across multiple lines of businesses and serve as an experienced advisor to the leadership
Serve as a trusted advisor to leadership, guiding decisions with data-driven insights and thought leadership