Senior Lead AI Product Owner for ServiceNow Core Platform
About The Position
Wells Fargo is seeking a Senior Lead Digital Product Manager to lead AI Innovation & Incubation for the ServiceNow Core Platform. This role is responsible for identifying, incubating, piloting, and operationalizing emerging AI capabilities within ServiceNow, ensuring they are production‑ready and scalable across a large, federated enterprise environment. This position operates at the intersection of product strategy, technical innovation, and platform enablement, partnering closely with engineering, architecture, risk, compliance, and delivery teams to bring new AI‑enabled capabilities into production in a responsible and sustainable way, shaping how AI is introduced and adopted across the platform.
Requirements
- 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Hands‑on experience delivering products on the ServiceNow platform within a large enterprise environment
- Experience leading AI‑enabled solutions from concept through pilot and into scaled, supported platform capabilities
- Proven ability to lead highly complex, cross‑functional initiatives through influence and product expertise
Nice To Haves
- Experience leading AI, automation, or advanced platform capabilities within large enterprise environments
- Strong working knowledge of AI governance and risk considerations, including data privacy, security, and compliance
- Familiarity with ServiceNow platform considerations such as upgrades, plugins, and performance
- Experience operating in highly regulated industries (e.g., financial services, healthcare, government)
- Ability to translate technical AI concepts into clear product use cases and measurable business outcomes
Responsibilities
- Own end‑to‑end product strategy and execution for AI innovation and incubation within the ServiceNow platform
- Identify and evaluate emerging AI capabilities and determine viability, value, and readiness
- Lead proof‑of‑concepts and pilot efforts, defining clear objectives, success criteria, and scale decisions
- Deliver AI‑enabled solutions designed for long‑term, enterprise‑scale use, balancing innovation, platform stability, and future extensibility
- Act as a strategic product advisor, influencing AI product direction, investment priorities, and long‑term outcomes across the ServiceNow platform ecosystem
- Lead the resolution of highly complex, ambiguous product challenges requiring in‑depth evaluation across multiple teams, domains, and enterprise stakeholders
- Apply strong product judgment, analytical thinking, and creativity to shape solutions and requirements
- Design AI solutions that align with ServiceNow workflows, data models, extensibility, and integration patterns
- Enable adoption of platform‑level AI solutions across the ServiceNow ecosystem through clear engagement models, reusable patterns, and guidance
- Influence how teams incorporate AI capabilities into their products, ensuring solutions are practical, scalable, and supportable
- Partner closely with engineering, architecture, risk, compliance, and security teams to ensure AI solutions meet enterprise standards and operational expectations
- Engage effectively with professionals across product, technology, and governance functions to align priorities, resolve dependencies, and drive progress across complex initiatives
- Ensure AI solutions are designed with appropriate controls, observability, and operational readiness
- Support alignment with enterprise AI governance processes through strong partnership and clearly defined process definition
Benefits
- Wells Fargo is an equal opportunity employer.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
