Senior Laboratory Project Services Manager

IQVIA•Marietta, GA

1d•$83,000 - $173,000•Onsite

About The Position

Responsible for operational delivery of complex clinical research studies, serving as a key contact for internal and external business relationships. This role manages study design and launch activities, supports project execution improvements, and helps maintain best practices across Project Services.

Requirements

Bachelor's Degree Life Sciences or related field
5+ years of clinical or research industry experience, including 3 year project management / project set up experience
Thorough knowledge of Project Management processes, the company laboratory processes, and/or equivalent working knowledge of central laboratory operations
Demonstrated computer proficiency with Microsoft Office and the company systems, or equivalent experience with similar Centralized Laboratory systems preferred
Experience managing study documentation throughout the project lifecycle, including filing into eTMF
Excellent interpersonal and customer management skills
Thorough understanding of medical and clinical research terminology
Demonstrated ability to work in a fast-paced environment while possessing strong organizational skills and a demonstrated ability to meet deadlines
Strong written and verbal communication skills including good command of English language
Ability to establish and maintain effective working relationships with coworkers, managers, and customers
Ability to serve as an escalation point and coordinate study or program level issue resolution
Ability to mentor, train, and provide feedback on team performance against contract, customer expectations, and project plans
Other equivalent combination of education, training, and experience may be accepted in lieu of degree

Nice To Haves

Experience in successfully leading large, global and complex Phase I-IV clinical trials preferred

Responsibilities

Lead study setup activities, including protocol and budget review, project planning, milestone tracking, and risk, issue, and action log management
Partner with Study Setup teams to support quality database setup and oversee preparation of protocol-specific documentation
Manage study timelines, deliverables, documentation, eTMF filing, monitoring, reporting, and closeout activities
Build and own customer relationships, facilitate communication, and coordinate resolution of study-specific issues
Lead customer meetings, presentations, health checks, and governance activities in partnership with senior operational and business development teams
Represent the company at investigator meetings, audits, inspections, and other internal or external meetings
Provide study training to sites, CRAs, and customers while maintaining regular communication with sites
Support process improvement projects, department-level assignments, mentoring, and best-practice development