Senior Laboratory Application Support Specialist

Labcorp•Durham, NC

4d•Onsite

About The Position

The Senior Laboratory Information Application Support Specialist provides expert-level application consulting, technical support, and system administration for core laboratory information systems. This role ensures compliant, secure, and highly reliable operations by overseeing system configuration, workflow optimization, and regular software upgrades. Serving as a senior technical escalation point, this specialist leads complex troubleshooting, coordinates with external software vendor, and support application development team. Labcorp is a global leader in diagnostic testing and drug development solutions, helping healthcare providers, researchers, and patients make informed decisions that advance care. Join us in our mission to improve health and improve lives.

Requirements

Bachelor’s Degree.
Five or more years of hands-on experience supporting clinical LIS or scientific LIMS applications.
Exceptional analytical and problem-solving skills under high-pressure clinical deadlines.
Strong verbal and written communication skills to bridge technical IT concepts with clinical personnel.
Project management capabilities to balance daily production tickets alongside long-term strategic projects.

Nice To Haves

Five or more years of experience working in a heavily regulated environment in either healthcare, pharmaceuticals, or biotech.
Five or more years of experience with HL7 standards, interface messaging protocols, and TCP/IP data routing.
Five or more years of experience administering laboratory middleware architecture.
Three or more years of experience writing database queries (SQL) for custom data extraction and reporting.
Three or more years of experience with computer systems validation frameworks.

Responsibilities

Maintain up-time, user access, and overall stability for LIS/LIMS platforms and middleware.
Troubleshoot complex application bugs, system errors, and data transmission failures.
Manage the application support ticket queue, prioritizing business-critical issues.
Act as the primary liaison between laboratory operations, corporate IT, and third-party software vendor.
Configure analytical test profiles, workflow rules, calculations, and reporting formats.
Build and maintain HL7 data exchange interfaces between laboratory applications and Electronic Health Records (EHR).
Map new test codes, billing protocols, and clinical documentation fields.
Lead Computer System Validation (CSV) efforts, including writing and executing IQ/OQ/PQ protocols.
Author and manage change controls, system documentation, and standard operating procedures (SOPs).
Ensure strict compliance with regulatory standards (e.g., FDA 21 CFR Part 11, GxP, HIPAA, CAP, CLIA).
Maintain audit-ready system logs and safeguard data integrity principles.
Drive application life cycle projects, including major software upgrades and database migrations.
Conduct end-to-end (E2E) regression testing for software updates and environment refreshes.
Design and deliver training materials for laboratory clinicians, technicians, and secondary IT staff.
Coach and mentor application development team on laboratory workflows.