Senior Lab Specialist

Illumina•Baltimore, MD

42d•Onsite

About The Position

The Senior Lab Specialist at the Illumina Solutions Center (ISC) in Baltimore plays a key role in delivering technical excellence and exceptional customer support. In this dynamic, team-driven, on-site position, you will support our Services, Arrays, and Genomics Access (SAGA) and Commercial teams by providing hands-on technical applications training, pre-sales support, and workflow troubleshooting across Illumina's sequencing, genotyping, and multiomics solutions. This customer-facing role requires a strong foundation in genomics, excellent communication skills, and the ability to navigate both technical and business conversations. Your contributions will directly impact customer enablement, satisfaction, and commercial success.

Requirements

Strong communication and interpersonal skills, with demonstrated ability to tailor messaging to effectively engage a wide range of audiences-including technical and non-technical personnel, cross-functional team members, and key business stakeholders or decision-makers. This includes proficiency in delivering presentations and facilitating technical applications trainings.
Highly organized and detail-oriented, with the ability to thrive in a fast-paced, dynamic environment. Comfortable working on assignments with varying scope, limited information, and requiring creative problem-solving.
Collaborative team player with a strong customer service mindset and a proven track record of building effective cross-functional relationships.
Hands-on experience with Illumina technologies, including library preparation, sequencing, and/or microarray workflows.
Self-motivated and capable of working independently, with oversight typically provided at critical points.
Demonstrates sound judgment, critical thinking, and decision-making skills to identify and implement appropriate solutions.

Nice To Haves

Bioinformatics and Automation skills, are a plus with this role to provide end-to-end workflow support and training for our customers.
Additional experience in upstream sample preparation methods such as cell culturing, imaging, and/or tissue sectioning is a plus.

Responsibilities

Deliver technical training and product demonstrations on Illumina's products and workflow solutions to both external customers and internal teams, spanning the full breadth of our product portfolio.
Execute a wide range of laboratory activities supporting Illumina's sequencing and microarray workflows, encompassing full end-to-end workflows from sample to result. This includes experimental design, sample/library preparation, sequencing or microarray scanning, and data analysis.
Coordinate training logistics and ensure lab readiness, including instrument setup and materials preparation, to support successful customer engagements and hands-on sessions at the ISC.
Engage with customers and stakeholders of varying technical backgrounds to communicate Illumina's sample-to-answer workflows, assist in experimental planning, and provide technical troubleshooting when needed.
Document work accurately and thoroughly, including drafting experimental reports, workflow summaries, and standard operating procedures or work instructions as required.
Operate and maintain lab instrumentation and supporting technologies, troubleshooting and maintenance including equipment for cell counting, and automated liquid handling systems relevant to Illumina's end-to-end solutions.