(Senior) Key Account Manager (f/m/x)

Seven Senders

5d•Hybrid

About The Position

At Seven Senders, we connect people and markets, making international shipping simple. We are Europe’s leading platform for cross-border parcel delivery, supporting e-commerce companies in scaling internationally and reaching millions of consumers across borders. By combining cutting-edge technology with strong local carrier networks, we ensure parcels move efficiently from warehouse to doorstep — whether speed or cost efficiency is the priority. Founded in Berlin in 2015, Seven Senders has grown into a team of 200+ logistics and tech experts. Today, we proudly work with clients such as Flaconi, Shop Apotheke, and Tamaris, shaping the future of European delivery together. Our Key Account Management Team focuses on managing and expanding customer relationships. Our team is experienced in logistics, supply chain, and e-commerce, with strong analytical skills. We collaborate with our customers, understand their unique needs, and guide them in expanding their business horizons with our bespoke solutions and cutting-edge product innovations. While this position is offered with a remote option, our team is based in Berlin, and we have a strong preference for candidates currently living in or willing to relocate to the Berlin area. The essence of your role Managing key e-commerce accounts with a strategic, sales-driven approach. Fostering accountability for client relationships, including profit and loss aspects. Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting. Identifying and leading cross-selling and upselling opportunities from proposal to contract signing. Developing sustainable, trust-based client relationships to achieve high customer satisfaction.

Requirements

Prior experience managing complex commercial relationships, particularly with high-growth customers in e-commerce or similar fields
Deep understanding of logistics, supply chain management, and e-commerce
Academic degree or equivalent qualification, ideally focusing on business, logistics, or transportation
Strong affinity for numbers and data, with the ability to analyze complex relationships, prioritize tasks, and effectively present findings to stakeholders
Proficient in both German and English (C1 or above), with excellent storytelling skills to craft compelling narratives and build strong client relationships

Responsibilities

Managing key e-commerce accounts with a strategic, sales-driven approach.
Fostering accountability for client relationships, including profit and loss aspects.
Ensuring SLA adherence, monitoring KPI variances, and evaluating customer satisfaction, with accurate internal reporting.
Identifying and leading cross-selling and upselling opportunities from proposal to contract signing.
Developing sustainable, trust-based client relationships to achieve high customer satisfaction.