Senior ITSM Administrator

Security Benefit Business Services / Everly Life•Overland Park, KS

20h•Hybrid

About The Position

Security Benefit is a leader in the U.S. retirement market with more than $60 billion in assets under management. They offer opportunities to thrive, innovate, and make an impact, playing a key role in driving the future of the U.S. retirement industry. Security Benefit aims to help customers To and Through Retirement®. The company has been recognized as one of the best in the business, named to Ward’s 50 list of top-performing life-health insurance companies and recognized on Ingram’s Top 100 Private Companies in the Kansas City area in 2024. The Senior ITSM Administrator is responsible for the end-to-end administration, configuration, governance, and continuous improvement of Security Benefit’s Atlassian platform, including Jira Software, Jira Service Management (JSM), Confluence, and related integrations. This role serves as the primary technical owner of the Atlassian ecosystem and the go-to resource for platform strategy, workflow design, automation, and operational support across the enterprise. The ideal candidate combines deep Atlassian expertise with strong ITSM process knowledge and the ability to work cross-functionally with IT leadership, identity and access management, security operations, compliance, and business stakeholders.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience
7+ years of hands-on experience administering Jira Software, Jira Service Management, and Confluence in a complex enterprise environment
Proven experience designing and rolling out ITSM processes (Service Request, Incident, Change, Problem Management) aligned to ITIL frameworks using Jira Service Management
Strong scripting and automation skills using Jira Automation, ScriptRunner (Groovy), REST APIs, and webhook integrations
Solid understanding of identity and access management concepts, including integration with SailPoint IdentityNow and Microsoft Entra ID for user provisioning and role-based access control
Experience in regulated industries (financial services, insurance) with knowledge of audit and compliance requirements (SOX, SOC 2, NYDFS, or FINRA)
Excellent communication and interpersonal skills with the ability to work across technical and non-technical stakeholders at all levels

Nice To Haves

Atlassian Certified Professional credentials and/or ITIL 4 Foundation certification preferred
experience with Atlassian Rovo AI, JSM Assets (Insight), and ServiceNow-to-JSM migration a plus

Responsibilities

Serve as primary administrator for Jira Software, Jira Service Management, and Confluence Cloud, owning global workflow configuration, governance standards, security controls, and app/plugin management
Own end-to-end configuration and optimization of JSM for Service Desk ticketing, Change Management (CAB), SLA management, incident workflows, and on-call scheduling
Administer Confluence for enterprise knowledge management, building Knowledge Base articles integrated with JSM Help Center for self-service ticket deflection and content governance
Lead evaluation, configuration, and phased rollout of Atlassian Rovo AI capabilities including intelligent ticket routing, Agent-Assist recommendations, and conversational ticket creation
Design and implement integrations between Atlassian products and enterprise systems including Slack, Microsoft Entra ID, SailPoint IdentityNow, GitLab, Dynatrace, and CrowdStrike via REST APIs, webhooks, and ScriptRunner
Develop and deliver training programs, mentor platform administrators, manage Atlassian implementation partner relationships, and advise IT leadership on platform strategy and roadmap

Benefits

Competitive salary and annual incentive bonuses to reward your contributions.
33 days of paid time off (including PTO, holidays, Volunteer Day, and days of significance).
Paid parental leave after 90 days of service.
Comprehensive medical, dental & vision insurance.
401(k) with company match, plus Profit Sharing & Savings Plan.
Short- and Long-Term Disability Insurance to give you peace of mind.
Flexible Spending Accounts for medical and dependent care.
Life Insurance to protect your loved ones.
Educational assistance to support your career development.
Associate assistance programs for your personal and professional well-being.