Senior IT Technologist - Twin Cities Site Infrastructure and Operations

Medtronic•Mounds View, MN

1d•Onsite

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. In-person exchanges are invaluable to our work. We're working onsite 4 days a week as part of our commitment to fostering a culture of professional growth and cross-functional collaboration as we work together to engineer the extraordinary. This role will require up to 25% of travel to enhance collaboration and ensure successful operations and completion of projects. The person in this role will work at either the Medtronic facility located in Rice Creek, Minnesota or the Mounds View, Minnesota location. No relocation assistance is available for this role. We believe that when people from different cultures, genders, and points of view come together, innovation is the result —and everyone wins. Medtronic walks the walk, creating an inclusive culture where you can thrive. Our unwavering commitment to inclusion, diversity, and equity (ID&E) means zero barriers to opportunity within Medtronic and a culture where all employees belong, are respected, and feel valued for who they are and the life experiences they contribute. We know equity starts beyond our workplace, and we must play a role in addressing systemic inequities in our communications if we hope to have long-term sustainable impact. Anchored in our Mission, we continue to drive ID&E forward both to enhance the well-being of Medtronic employees and to accelerate innovation that brings our lifesaving technologies to more people in more places around the world. In this role, you will deliver advanced hands-on support for infrastructure services and deployments across office, manufacturing, distribution, admin and lab environments. Acts as an expert “hands and feet” resource and ensures infrastructure stability and uptime. Collaborate with others in local and global IT groups in overlapping technologies and provide after-hours support as needed. Traveling to other Medtronic sites as required. If you have a passion to work with various teams globally to get things done in a dynamic environment and cutting-edge technologies involving infrastructure services and technologies, then this is a job for you! Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We encourage and support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare. Join us for a career in IT that changes lives.

Requirements

High school diploma (or equivalent) and 4+ years of experience

Nice To Haves

3+ years of hands-on experience in configuring, deploying, managing and supporting networks, servers, storage and backup solutions.
Strong communication skills to effectively collaborate with cross-functional teams and stakeholders.
Advanced knowledge of networking, device security, enterprise applications.
Working knowledge and proficiency in monitoring & troubleshooting tools
Can execute infrastructure hands & feet tasks, rack, stack, console, cable, etc. without guidance.
Has the ability to troubleshoot, diagnose and resolve issues with infrastructure equipment
Experience with Cisco, Juniper or Dell products
Reliable transportation or ability to rent a vehicle
Ability to lift up to 50 lbs.
Previous Medtronic experience
CCNA certification or equivalent.
Knowledge of cloud and on-premise data center services.
Experience in managing UPS, power supply and cabling.
Experience in leading or coordinating IT projects.
Experience with virtualization technologies such as VMware vSphere.
Understanding of cybersecurity concepts.
Experience with audio/visual and unified communications.
Proficiency with SCCM, Intune, PowerShell scripting.
Strong skills in analyzing logs, debugging, and optimizing IT infrastructure.

Responsibilities

Develops, documents, and configures systems specifications that conform to defined architecture standards, address business requirements, and processes.
Involved in planning of system and development deployment as well as being responsible for meeting hardware and software compliance and security standards.
Evaluates the interface between hardware and software, operational requirements, and characteristics of the overall system.
Establishes, documents system design, parameters, and formats, ensures hardware and software systems functionality, performance, and compatibility, and coordinates and/or modifies system parameters in terms of configurations, such as existing and projected computer capacity and capabilities.
Actively identifies system functionality or performance deficiencies, executes changes to existing systems, and tests functionality of the system to correct deficiencies and maintain more effective data handling, data integrity, conversion, input/output requirements, and storage.
May document testing and maintenance of system updates, modifications, and configurations.
May act as a liaison and point of contact with key technology vendor technologists or other business functions.
Strategically design technology solutions that meet the needs and goals of the company and its customers/users.
Leverages platform process expertise to assess if existing standard platform functionality will solve a business problem or customization solution would be required.
Gather and prioritize integration requirements.
Test the quality of a product and its ability to perform a task or solve problems.
Perform basic maintenance and performance optimization procedures in each of the primary operating systems.
Using computational thinking to define technological solutions to real life problems.
Design technology that allows for the optimal user experience and broad accessibility.
Ability to document detailed technical system specifications based on business system requirements.
Serve as a trusted advisor to stakeholders, ensuring needs are heard and addressed promptly, and escalate as appropriate
Be a leadership presence within the team to offer guidance and direction, utilizing advanced knowledge of the site’s infrastructure for the global IT teams.
Provide onsite support for troubleshooting, diagnostics, escalation, and maintenance of infrastructure, ensuring uninterrupted IT operations.
Coordinate with vendors for quotations, procurement, and delivery of goods and services; assess and prioritize site-specific or regional demands.
Lead IT efforts for local projects from inception to completion, including evaluating vendor use versus internal resources.
Educate on infrastructure services and capabilities, assist in driving technology adoption, and optimize I&O solutions for efficiency and effectiveness.
Provide level 2.5-3 networking support for routers, switches, Wireless APs, and firewalls.
Possess strong understanding of standard offerings for network, compute, storage, backup and client to assist team in developing solutions and resolving issues.
Be a leadership presence within the team to offer guidance and direction utilizing advanced knowledge of networking, server, backup and other infrastructure activities to virtual global team.
May work with AV teams to understand and offer hands on troubleshooting for video conferencing and large meeting room audio visual equipment.
May lead site-specific or multi-site projects that will drive overall operational efficiencies of the group, including planning, resource allocation and the ability to intersect
Provide guidance related to infrastructure initiatives and act as hands and feet in cooperation with vendor partners.
Assist with installation and maintenance of physical infrastructure assets at assigned locations.
Create work instructions, standard operating procedures and other documentation for effective delegation of activities across groups and resources
Utilize various types of equipment to test, troubleshoot, and identify network problems.
Responsible for onsite logistics of infrastructure assets at assigned sites
Utilize standards for infrastructure deployments to oversee activities of onsite vendors
Maintain existing site infrastructure operations metrics through timely completion of tickets
Expert in troubleshooting complex Level 2-3 issues across global locations.
Provides proactive monitoring and performance tuning for end-user devices.
May lead device rollouts, migrations, and refreshes.
Assists in coordinating IT support for site expansions and infrastructure projects.
Conduct device configuration, deployment, and hardware lifecycle management (installations, decommissions).
Troubleshoot network and infrastructure issues, perform root cause analysis, and guide resolution with Tier 3+ teams; support patching, segmentation rollouts, and security policies.
Collaborate with architects and engineering teams to implement design changes, provide site coverage for infrastructure projects and major incidents, and participate in on-call rotation for health checks and assessments.
Collaborate with cross-functional teams within IT and Managed Services Providers to deliver IT services to local and regional businesses.
Manage and coordinate local I&O delivery and implementation of site infrastructure.
Provide onsite support for troubleshooting, diagnostics, escalation and maintenance of local and regional infrastructure, ensuring uninterrupted IT operations.
Assess and prioritize site-specific or regional demands.
Maintains technical expertise in all areas of network and computer hardware and software interconnection and interfacing, such as routers, multiplexers, hubs, bridges, gateways, etc.
Provides operational support for the organization's Local Area Networks (LANs); Wide Area Networks (WANs); and Metro Area Networks (MANs).
Monitors LAN, WAN, and MAN performance, maintains security to ensure procedures are implemented and enforced, and troubleshoots problems.
Drives the completion of project milestones.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values.
We recognize their contributions.
They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

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