IT Infrastructure and Operations Specialist

iLending•Englewood, CO

7d•$70,000 - $85,000•Onsite

About The Position

The IT Infrastructure and Operations Specialist (Mid-Level) is responsible for user lifecycle management, system maintenance, patch management, security reviews, and daily operational support of IT infrastructure. This role supports both cloud and on-premises environments and plays a key part in maintaining a secure, reliable, and efficient technology infrastructure. The ideal candidate has an intermediate level of experience with Microsoft 365, Entra ID, Azure, endpoint security tools, and automation technologies. At iLending, we believe that success starts with a strong foundation of values. Our team is built on dependability, empowering one another to achieve greatness, and fostering transparency in everything we do. We're passionate about creating a people-focused culture where everyone feels valued, supported, and inspired to contribute their best. LOCATION: The position is on-site in the Englewood Office. To be considered for this position, you must be local to the Denver Area, or moving to the Denver Area. Relocation assistance is not provided. iLending is unable to provide VISA or OPT sponsorship, now or in the future

Requirements

3-5 years of experience in IT infrastructure operations support.
Experience administering Microsoft 365, Entra ID, Azure, Teams, and other cloud-based enterprise services.
Advanced knowledge of identity and access management and role-based access control (e.g., Entra, Active Directory).
Experience with patch management for servers and workstations.
Familiarity with endpoint security solutions such as SentinelOne and Barracuda.
Strong analytical, troubleshooting, and communication skills.
Ability to document procedures and follow established processes.

Nice To Haves

PowerShell scripting experience and interest in automation.
Experience with BigFix and Absolute or similar endpoint management platforms.
Basic understanding of phone dialer platforms used for outbound dialing and VOIP concepts.
Exposure to security audits, compliance reviews, or cybersecurity best practices.
Relevant IT certifications (e.g., Microsoft, CompTIA, security certifications).

Responsibilities

Manage, support, and maintain existing IT systems, including servers, workstations, cloud applications, and business systems.
Manage patching for servers and workstations using BigFix or similar tools, ensuring compliance and timely remediation.
Manage and support endpoint and security tools such as SentinelOne, Barracuda, and Absolute.
Conduct recurring permission reviews and assist with audits, access validation, and security compliance efforts.
Perform user onboarding, offboarding, and access management across Microsoft 365, Entra ID, Teams, Outlook, and related systems.
Create and implement automation scripts and workflows (PowerShell preferred) to improve operational efficiency.
Provide escalation support for technical issues and collaborate with IT team members on ongoing initiatives.
Monitor and support phone dialer platform (Convoso) as well as internal phone system.
Perform additional duties as assigned.