IT Infrastructure Operations Technician

TSMC • Phoenix, AZ

5d • Onsite

About The Position

The IT Infrastructure Operations Technician focuses on immediate response to infrastructure alerts, ensuring rapid recovery and continuous availability of critical infrastructure (database servers, network switches and routers, storage devices, etc.). You will diagnose and resolve incidents using SOPs, lead immediate response, and expertly escalate to 2nd/3rd line teams. This role requires strong analytical skills and collaboration to minimize downtime in our 24/7 high-volume manufacturing environment.  

Requirements

• Associate degree in Information Technology, Computer Science, or a related field, and equivalent practical experience (3+ years) in an IT operations, NOC, or command center environment.
• Technical proficiency in troubleshooting and maintaining core IT infrastructure components in at least two (2) of the following areas:
• Networking: Switches, routers (Cisco, HP), firewalls, TCP/IP, VLANs, routing.
• Server Systems: Server hardware diagnosis/remediation; Linux (RHEL, CLI) administration.
• Storage Systems: Scale-out SAN/NAS fundamentals, connectivity.
• Database Systems: Oracle, DB2 administration (monitoring, troubleshooting).
• Container Orchestration: Kubernetes architecture, Pod lifecycle, deployments, services, troubleshooting.

Nice To Haves

• Industry certifications, such as VMware, RHCE, CCNA are preferred.

Responsibilities

• Act as the primary responder for critical infrastructure alerts and incidents, executing rapid recovery procedures to restore services and minimize impact to Fab and Office users.
• Monitor and provide fast recovery of vital infrastructure service and systems to include database servers, network switches and routers, and storage devices.
• Apply SOPs to troubleshoot and resolve infrastructure alerts. For complex or unresolved issues, promptly escalate to 2nd line, ensuring comprehensive context and initial diagnostic findings are provided for efficient resolution.
• Lead the coordination of immediate incident response efforts, engaging and collaborating with 2nd and 3rd line support teams (e.g., K8S, Network, Database, Server (Linux/Windows), Storage) to drive quick resolution for high-visibility/outage-causing events.
• Develop or review Standard Operational Procedure documents.
• Assist with opening, tracking, and if asked follow-up of hardware repair cases.
• Collaborate with cabling and network teams to diagnose and resolve complex FAB Tool connectivity issues.
• Provide training and mentorship on critical event response and recovery protocols.
• Provide occasional support for business or office users when needed.
• Be willing to work on a compressed rotating work week schedule including nights and holidays.

Benefits

• Medical, Dental, and Vision Plans: Choose the options that best fit you and your family’s needs.
• Income-Protection Programs: Financial assistance during injury or illness.
• 401(k) Retirement Savings Plan: Secure your financial future with competitive employer contributions.
• Paid Time-Off Programs and Holidays: Recharge and spend quality time with loved ones.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree