Senior IT Technical Support Engineer

Tekion•Pleasanton, CA

3d•$44 - $66

About The Position

This role is comprised of general IT troubleshooting duties surrounding software, hardware, and cloud technology. We’re looking for talented professionals who want to grow with a company to develop their skills and position, love challenges, push boundaries and are passionate about IT

Requirements

4+ years of experience working in a help desk environment
Experience working in Active Directory or similar tool for policy management and configuration
Laptop troubleshooting with Windows and Mac devices
Working within a single sign on tool such as Okta or similar
Experience with network equipment such as routers, switches, access points
Proficient in troubleshooting technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
Excellent oral communication skills
Detail oriented in order to keep detailed notes on ticket

Nice To Haves

Experience with MDM solutions but not required

Responsibilities

Help lead Helpdesk processes to be more efficient and effective
Manage day to day Helpdesk ticketing system for US and Canada employees
Active Directory and Okta management
Putting together policies and configurations within AD and Okta
Provide employee technical assistance for Mac, Windows and SaaS solutions
Run diagnostics to resolve employee reported issues
Work with routers, switches, racking, and cabling
Install, make changes, and repair computer hardware and software
Manage US and Canada employee onboarding and offboarding
Willingness and ability to travel up to 10% domestically within the United States

Benefits

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume