Senior IT Technical Support Engineer

Tekion • Pleasanton, CA

2d

About The Position

About Tekion: Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe. Job Summary This role is comprised of general IT troubleshooting duties surrounding software, hardware, and cloud technology. We’re looking for talented professionals who want to grow with a company to develop their skills and position, love challenges, push boundaries and are passionate about IT

Requirements

• 4+ years of experience working in a help desk environment
• Experience working in Active Directory or similar tool for policy management and configuration
• Laptop troubleshooting with Windows and Mac devices
• Working within a single sign on tool such as Okta or similar
• Experience with network equipment such as routers, switches, access points
• Proficient in troubleshooting technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Excellent oral communication skills
• Detail oriented in order to keep detailed notes on ticket

Nice To Haves

• Experience with MDM solutions but not required

Responsibilities

• Help lead Helpdesk processes to be more efficient and effective
• Manage day to day Helpdesk ticketing system for US and Canada employees
• Active Directory and Okta management
• Putting together policies and configurations within AD and Okta
• Provide employee technical assistance for Mac, Windows and SaaS solutions
• Run diagnostics to resolve employee reported issues
• Work with routers, switches, racking, and cabling
• Install, make changes, and repair computer hardware and software
• Manage US and Canada employee onboarding and offboarding
• Willingness and ability to travel up to 10% domestically within the United States

Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees