Senior IT Systems Support Specialist

Surgery Partners, Inc•Altoona, WI

1d•Onsite

About The Position

The Senior IT Systems Support Specialist is responsible for overseeing facility IT systems, infrastructure, and daily functions and priorities, including system implementation, upgrades, vendor coordination, and end-user support. This position ensures technology solutions are secure, compliant, and aligned with operational needs while serving as a liaison between corporate partners, vendors, physicians, and internal departments.

Requirements

Demonstrates eligibility for employment in the U.S.
Associate’s degree in Information Technology, Computer Science, Healthcare Informatics, or a related field required
A minimum of five (5) years of experience in Information Technology required
A valid Wisconsin driver’s license is required
Ability to meet the minimum qualifications required by the organization’s insurance underwriter to be eligible for coverage under the company’s vehicle insurance policy is required
Must possess a cell phone that interfaces with the organization’s secure messaging system
Working understanding of healthcare IT systems, clinical workflows, and EHR/EMR platforms (e.g., Epic, Cerner, Meditech, PACS)
Familiarity with HIPAA, data privacy, and IT security regulations within healthcare environments
Familiarity with Citrix and Imprivata
Proficiency with Windows OS, standard office software, and basic networking principles
Knowledge of system administration tools such as Active Directory, ticketing platforms, and remote support systems
Strong troubleshooting skills for resolving hardware, software, and connectivity issues across clinical and administrative systems
Ability to clearly document technical procedures, known issues, and user-facing guides
Effective interpersonal and communication skills, especially when working with non-technical healthcare staff
Capable of training users, supporting software rollouts, and managing access controls
Highly organized and consistent in following technical documentation and established procedures
Learn and adapt quickly within a dynamic clinical setting
Work independently to manage daily support activities and escalate complex issues appropriately
Ability to prioritize and resolve multiple support requests in a fast-paced environment
Effectively collaborate with cross-functional teams, vendors, and project stakeholders during system upgrades and technology deployments
Deliver courteous, efficient, and professional IT support with a focus on service excellence
Effective English communication in verbal and written form
Carry out customer service standards
Successfully demonstrate organization-wide performance review competencies

Nice To Haves

Exposure to or experience with clinical application support and healthcare-specific software is preferred

Responsibilities

Lead IT application implementations and support
Develop specifications for planning, design, validation, testing, and implementation
Document workflows and conduct end-user training
Facilitate policy and procedure changes to support implementations
Manage system and technology upgrades, installations, and maintenance
Assess system functionality and develop solutions
Oversee daily IT operations, workflow, and delegation
Monitor the helpdesk ticketing system
Serve as liaison with the corporate partner and third-party vendors.
Coordinate server patching and workstation/server configurations
Collaborate on networking, VPN, security cameras, wireless infrastructure, and PACS connectivity
Ensure compliance with Health Insurance Portability and Accountability Act and accreditation requirements
Identify security risks and mitigation strategies
Coordinate backup and recovery procedures
Manage IT closets, switches, cabling, and port activation
Work cross functionally with other departments and organizations to maintain high level of on-premises security
Maintain inventory of devices for temporary deployments
Manage Active Directory and access requests
Monitor workstation, scanner, and printer inventories
Support phone, paging, intranet, mobile device management, and specialty systems
Recommend IT related purchasing decisions
Coordinate ordering and deployment of software and hardware
Track technology assets and licenses
Work with physicians to ensure systems meet operational and regulatory needs
Coordinate with departments to translate business requirements into technical solutions
Serve on committees as assigned
Use the organization's secure messaging platform in accordance with departmental protocols, including timely receipt and responses to communications
Perform other duties as assigned